Manager, Facilities

Job description

**Manager, Facilities** **Location:** Columbus, Ohio (Onsite) **Company Overview** We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth. We are seeking an experienced **Manager, Facilities,** to manage and elevate our facilities’ function during an exciting phase of growth and operational expansion. **Position Overview** The **Manager, Facilities** will serve as the facilities leader for retail in North America, overseeing all core repair & maintenance duties while directly managing facilities’ processes, preventative maintenance, and program development. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, maintenance emergencies, and day-to-day ticket management. **Key Responsibilities:** - Oversee the maintenance, repair, and improvement of all facilities, including HVAC, electrical, plumbing, and other systems. Manage service contracts and vendors to ensure high-quality services are delivered - Develop and manage the facilities budget, including forecasting and tracking expenses. Identify cost-saving opportunities without compromising on quality and safety - Ensure all facilities comply with health, safety, and environmental regulations. Implement facilities training programs and regularly conduct inspections to identify and resolve potential hazards - Develop and implement long-term facilities plans that align with organizational goals. Participate in space planning, renovations, and expansions as necessary - Establish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies. Coordinate drills and ensure all team members are trained - Promote energy-saving practices and sustainable operations. Identify and implement environmentally responsible initiatives - Negotiate contracts and manage relationships with service providers, contractors, and suppliers. Ensure service level agreements are met and performance is evaluated regularly - Serve as the primary point of contact for facilities-related inquiries. Communicate effectively regarding facilities issues, solutions, and developments - Demonstrate working knowledge of lease terms, common area maintenance and blueprints - Receive, verify, and process invoices/payments for services rendered within payment terms and accounting procedures - Develop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders. Adhere to department and company standards, operating procedures and safety requirements - Measure and report out key performance metrics for expenses, response time, ticket resolution, and call center indicators - Manage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignments - May have one or more direct reports to hire, coach, lead and develop. **Qualifications** - Bachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred - 5+ years of experience in facilities management or a related field - Strong understanding of facilities maintenance, building systems, and safety regulations - Proficient in facilities management software and Microsoft Office Suite - Certifications such as Facilities Management Professional (FMP) or Certified Facility Manager (CFM) are a plus - Demonstrated ability to operate independently in a lean environment - Ability to influence across all levels of the business - Strong organizational skills and attention to detail - Excellent written and verbal communication skills - High level of integrity and discretion