Manager, Facilities Services

Job description

**We’re not just behavioral health people—we’re crisis people.** Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. **What You'll Do:** The **Manager, Facilities Services** is responsible for supporting the day-to-day oversight of the Facilities department. This role plays a critical part in ensuring efficient facilities services operations, regulatory compliance and day-to-day management of a housekeeping (EVS) team. The Facilities Services Manager uses their knowledge of facilities, maintenance, and EVS processes. This individual assists in the support and oversight of a nationwide team of facilities and EVS team members. The assurance of a collaborative, efficient, and customer service-oriented facilities team is a critical aspect of this role. - **Facility Maintenance & Operations** - Oversee the performance of routine, rotational maintenance to ensure equipment and facility operations run smoothly - Assist in the creation of a company run EVS department including hiring, establishing staffing levels, and day-to-day oversight of the EVS teams - Coordinate the troubleshooting of any cleaning equipment issues including electrical, mechanical, and process issues independently, identifying, and resolving root causes - Provide occasional assistance in facility maintenance tasks as needed - Review and assist in the conducting of site inspections, record keeping, and documentation for regulatory compliance inspections - **Work Order & Vendor Coordination** - Respond to repair and maintenance tickets submitted by internal departments in a timely manner - Assign and provide updates on pending Facilities work order requests - Coordinate with external vendors and contractors for outsourced repairs, ensuring timely follow-up and resolution - Oversee floor care vendor performance and selection - **Inventory & Supply Management** - Work with suppliers and site staff to coordinate the ordering of medical, housekeeping, facilities and EVS supplies, monitor inventory levels, and report on supply status - Coordinate the receipt, organization, and distribution of supplies in each facility - Establish supply and chemical standards for all locations - **Compliance & Environment of Care** - Review and respond to any Environment of Care concerns through the ticketing system to support Safety Committee documentation and compliance - Assist in the coordination of the Environment of Care committee - Ensure adherence to facility standards related to safety, maintenance, and operational readiness - **Facility Cleanliness & Upkeep** - Assure the maintenance and quality of overall facility cleanliness, including floor care, general cleaning, restroom upkeep, and window cleaning - Establish processes for restocking supplies and establish additional cleaning duties/best practices and trainings needed to support a safe and functional environment - **Performs all other duties as assigned.** **This is a fully remote position in these states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, KY, LA, MD, ME, MI, MN, MT, NC, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA, WI** What You'll Bring: - High School Diploma or Equivalent - 4 years' experience in housekeeping/janitorial cleaning - 1-3 years supervisory experience - Working knowledge of: Cleaning best practices and floor care - **The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment** It would be great if you had: - Previous healthcare facility experience - 4+ years of supervisory experience - Knowledge of the methods, practices, materials, and tools used in the maintenance - Knowledge of the occupational hazards and safety precautions involved in the use of mechanical equipment and chemicals and current industry best practices for EVS **What We Offer:** Full-time only: - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support - After 90 days, you are auto enrolled in the 401k Plan **Connections Health Solutions is proud to be a Second Chance Employer.** ## **EEO Statement** Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. **Recruitment Fraud Warning** Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers. Please note: - Official communications come only from an email address ending in **@connectionshs.com**. - We will never extend an offer without completing our formal interview process. - We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process. If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [myRecruiter@connectionshs.com](mailto:myRecruiter@connectionshs.com) to verify its authenticity before responding.