Manager, Finance Operations

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Manager, Finance Operations is responsible for managing day-to-day transactional and operational finance services, ensuring accurate service delivery, effective internal controls, process standardization and continuous improvement. The role supports the Finance Operations Senior Manager in overseeing Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting and Finance Query Management. The incumbent is accountable for operational execution, issue resolution, stakeholder support, team coordination and achievement of agreed service level commitments within a shared services environment. Key Roles & Responsibilities: 1. Finance Operations Management Manage the day-to-day operations of Finance Operations activities and support team execution. Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. Monitor operational performance, productivity, service quality and customer satisfaction. Track service level agreements (SLAs) and key performance indicators (KPIs), escalating risks and gaps as required. Support operational governance, issue resolution and escalation management. Oversee Oracle master data maintenance activities, ensuring timely, accurate and controlled updates to supplier, customer, employee and finance-related master data. 2. Accounts Payable (AP) – End-to-End Manage AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. Ensure timely processing of invoices and supplier payments. Coordinate payment runs and support exception management in line with approved controls. Monitor AP aging, blocked invoices and overdue payments. Partner with Procurement and Business Units to resolve invoice matching and payment issues. Ensure compliance with tax, procurement and financial control requirements. Key Deliverables · Invoice processing accuracy · Payment timeliness · AP aging management · Audit compliance 3. Travel & Expense (T&E) Manage expense claims processing and employee reimbursement activities. Ensure compliance with corporate travel and expense policies. Manage corporate credit card administration and reconciliations. Monitor expense claim turnaround times and policy exception rates. Drive employee awareness and policy adherence. Key Deliverables · T&E processing SLA achievement · Policy compliance · Employee satisfaction 4. Intercompany Accounting Manage monthly and quarterly intercompany reconciliation and settlement activities. Ensure timely confirmation and resolution of intercompany mismatches. Coordinate with finance teams to clear aged intercompany balances and resolve open items. Support intercompany agreement governance and transfer pricing requirements. Ensure accurate reporting and elimination support during close activities. Key Deliverables · Intercompany reconciliation completion · Aging reduction · Month-end close support 5. Fixed Asset Accounting Manage asset capitalization, transfers, disposals and depreciation activities. Ensure integrity and completeness of fixed asset registers. Coordinate periodic asset verification exercises. Support capital expenditure governance and reporting. Ensure compliance with accounting standards and company policies. Key Deliverables · Asset register accuracy · Timely depreciation runs · Capital expenditure reporting 6. Lease Accounting Manage lease accounting activities in accordance with IFRS 16 / MFRS 16 requirements. Maintain lease schedules and accounting records. Ensure completeness and accuracy of lease data. Review lease modifications and reassessments. Support month-end, quarter-end and year-end reporting requirements. Key Deliverables · Lease accounting accuracy · Compliance with IFRS 16 / MFRS 16 · Timely reporting and reconciliations 7. Bank Reconciliation Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. Match bank statement transactions against general ledger records. Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. Follow up with internal stakeholders and banks to clear unreconciled transactions. Ensure reconciliation activities comply with established SOPs and internal controls. Key Deliverables · 100% bank accounts reconciled on time · No material unreconciled differences · Timely reporting and reconciliations 8. Controls, Risk & Compliance Maintain strong internal controls and segregation of duties. Ensure readiness for internal and external audits. Identify operational risks and implement mitigation measures. Ensure compliance with policies, accounting standards and regulatory requirements. Support SOX/internal control testing where applicable. 9. Continuous Improvement & Transformation Support automation, standardization and process simplification initiatives. Leverage ERP systems, workflow tools and digital solutions to improve efficiency. Conduct root cause analysis of operational issues and implement corrective actions. Support migration, transitions and process transformation projects as assigned. 10. People Coordination & Team Support Coordinate, guide and support finance operations team members in daily execution. Support a collaborative, service-oriented and customer-focused team culture. Provide input to performance discussions, coaching and development planning. Support cross-training, knowledge sharing and capability building across finance operations processes. Support resource planning and workload coordination to meet service commitments. Minimum Job Requirement Qualification: Bachelor's Degree in Accounting, Finance or related discipline. Key Skills & Experience: Experience Experience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 6–10 years of relevant finance operations experience. Experience in team coordination, people guidance and operational performance support within a finance operations or shared services environment, with at least 2–4 years of team lead or supervisory experience preferred. Knowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent Technical Competencies Accounts Payable Travel & Expense Management Intercompany Accounting Fixed Assets Accounting Lease Accounting (IFRS 16 / MFRS 16) Reconciliations & Controls Oracle Master Data Maintenance Other Requirements: Strong service delivery mindset with accountability for supporting SLA achievement, stakeholder outcomes and operational excellence. Strong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements. Ability to lead cross-functional issue resolution across Finance, Procurement, Business Units and global finance teams. Comfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups. Strong communication, analytical, problem-solving, coaching and change support skills. Ability to support continuous improvement, standardization, automation and knowledge management initiatives. Success Metrics / Outcomes: Finance Operations services are delivered accurately, efficiently and in line with agreed SLAs, KPIs and service quality expectations. AP, T&E, Intercompany, Fixed Asset, Lease Accounting and Finance Query Management processes operate with strong controls and timely issue resolution. Stakeholder inquiries, operational escalations, aged items and exceptions are proactively managed and resolved within agreed timelines. Internal controls, audit requirements, accounting standards and policy compliance are consistently embedded in daily operations. Oracle master data maintenance is performed accurately, timely and in compliance with approved controls, governance and documentation requirements. Continuous improvement, standardization and automation initiatives deliver measurable improvements in efficiency, quality and stakeholder experience. Finance Operations team members are effectively guided, supported and coordinated to meet business priorities and service commitments. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.