Manager, Financial Operations (Reconciliation)

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE ROLE We are looking for a Financial Operations Manager based in Singapore to lead global cash and transaction reconciliation. In this role, you will own end-to-end break investigation and resolution, drive cross-functional issue follow-ups through to closure, and partner with Product, Engineering, Data, and Finance to strengthen reconciliation controls and improve automation. You will also lead and develop a team, setting clear operating rhythms and performance standards. RESPONSIBILITIES: - Lead daily, weekly, and month-end reconciliations for cash and transaction flows across channels, entities, and regions, with clear coverage, SLAs, escalation paths, and closing calendars. - Manage reconciliation breaks end-to-end, including triage, investigation, root-cause analysis, documentation, and follow-up with Product, Engineering, Data, Ops, and PSP/Bank partners until full resolution. - Understand end-to-end fund flows and transaction lifecycles to identify control gaps and risks, and design policies, procedures, and governance that ensure fund safety and strong financial controls. - Drive continuous improvement of reconciliation systems, tools, and workflows, including automation, data quality checks, dashboards, and other scalable enhancements. - Translate operational needs into clear requirements/PRDs and partner with Product and Engineering to deliver and measure enhancements (e.g. break volume reduction, faster cycle times, improved accuracy). - Partner with Product, Ledger/Accounting, and regional stakeholders to align reconciliation with product changes and reporting needs, and to standardise practices while respecting local requirements. - Lead, coach, and develop the reconciliation team, allocating resources across BAU and project work, and maintaining capacity planning, coverage, and training. WHAT YOU BRING: - 5+ years of experience in Financial Operations, reconciliation, financial operations, payments operations, or related roles; experience in payments/fintech is strongly preferred. - Proven track record leading cash, settlement, and transaction reconciliations at scale, and driving issues to closure with cross-functional teams. - Strong understanding of end-to-end payment flows (authorisation, capture, settlement, refunds, disputes/chargebacks) and how these map to ledger entries. - Experience improving processes and systems (automation, workflow tooling, data pipelines, controls), with the ability to write clear requirements and influence prioritisation. - Excellent analytical and problem-solving skills; able to deep-dive into large datasets and identify patterns and root causes. - Strong stakeholder management and communication skills; comfortable escalating and driving accountability. - People leadership experience (direct management or strong team lead experience). - Proficiency with Excel/Google Sheets; familiarity with SQL/BI tools is a plus. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.