Manager, Fleet Operations Training

Job description

Zoox is building the world’s first purpose-built autonomous robotaxi. Fleet Operations keeps that fleet available, utilized, and safe, from 24/7 remote assistance and rider support to maintenance, repair, and on-road operations. We are hiring a Manager, Fleet Operations Training to own training for the full Fleet Operations workforce. This is not a corporate L&D role focused on leadership workshops. It is an operational training leadership job: you will run the function that certifies Crew to perform safety-critical work and keeps them current as the product, processes, and geographic footprint scale. - The scope spans two training surfaces that must run to the same bar: Remote operations: This looks and feels like a high-stakes contact center: nested coaching, certification before live work, quality-driven upskilling, and trainer-to-learner ratios that have to hold as hiring ramps. - Ground operations: All the on-the-ground work that it takes to operate our fleet, along with the training programs to enable our R&D Operations. This includes blended e-learning and hands-on and vehicle-in-the-loop training, with dedicated training vehicles and site infrastructure. You will lead a distributed organization of training program managers, instructional designers, training supervisors, trainers, and coordinators, and own the systems our training operations depend on. ### In this role, you will: - Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety. - Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational error, quality programs, and safety signals (including incident-procedure and safety-program retraining). - Scale train-the-trainer and audit delivery across current and new sites so remote operations centers and ground operations train to a single standard, with local nuance captured back into the global curriculum. - Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and BizApps to keep training capacity, facilities, vehicles, and content ahead of headcount. - Run the learning platform as an operational system (Docebo, with SCORM/e-learning authoring and workforce-system integrations). Own auto-enrollment, learning plans, certification-to-mission-type mapping used by scheduling, limited-admin enablement, and training analytics. - Hire, coach, and organize a team of training PMs and people leaders. Clarify reporting lines between city/ops structures and the training function. Advocate for training capacity, trainer ratios, and training assets as the org scales. - Stand up training infrastructure for new sites (classrooms, courses, dedicated training vehicles, etc.) and push simulation/virtual environments where they reduce cost, risk, and time to competency while maintaining quality. - Report training health to Fleet Operations leadership: capacity, time-to-competency, certification status, quality, and launch risk. - Travel to operational sites (about 20%) to audit delivery, support launches, and stay close to the work. ### Qualifications - 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management). - Bachelor’s degree in a relevant field, or equivalent practical experience. - Proven ownership of training for either (a) a large remote / contact-center / 24/7 operations workforce, or (b) a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle operations; experience spanning both is a bonus. - Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites. Hands-on LMS administration at scale (Docebo or comparable: Cornerstone, Workday Learning, SuccessFactors, etc.), including reporting, auto-enrollment, and certification tracking. - Track record matching training capacity to hiring and launch plans; comfortable with resource contention (vehicles, facilities, trainer ratios). - Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations. - Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization. - Willingness to travel approximately 10-20%. ### Bonus Qualifications - CPTM, ATD/CPLP, PMP, or similar training or program-management certification - Autonomous vehicle, robotics, aviation, or other safety-critical operations experience - Instructional design and SCORM / Rise 360 (or similar) authoring - Quality assurance, nested monitoring, or contact-center workforce-management partnership - Simulation-based training - Experience with contingent workforce/staffing partners - Comfort with Google Workspace, Slack, and BI/Looker-style training analytics