Manager (FOH), Real Sports Bar & Grill

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. ** Job Description Real Sports Bar & Grill is Toronto’s premier sports and entertainment destination – where stadium energy meets upscale hospitality. Voted ESPN’s #1 sports bar in North America, Real Sports Bar & Grill is home to a jaw-dropping 39-foot HD screen, a 100-foot bar, multiple customizable event spaces, and an atmosphere built for unforgettable moments. Located next to Scotiabank Arena, it’s the ultimate spot to catch every pitch, goal and buzzer-beater – plus live DJ’s, a 30-foot lounge bar, VIP suites, and a stage for live music. Whether it’s game night, a business lunch, private event or weekend celebration, Real Sports Bar & Grill offers handcrafted food, an unrivaled bar experience, a modern design and world-class hospitality – all under one roof. As a valuable member of Real Sports Bar & Grill, your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE's quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met. RESPONSIBILITIES Lead a service team in the front of house area of Real Sports Bar & Grill. Provide leadership and direction by handling standards of quality, service, safety, and profit. Supervise, train, develop, and motivate the supervisory and front of house service teams. Perform inventory checks and maintain proper stock control. Assist in expediting food orders to the dining room. Resolve order discrepancies quickly and effectively. Supervise the floor during service; respond to customer concerns. Ensure closing duties are completed in an accurate manner. Document service issues and resolutions. Assist with the development of business plans and implement strategies in compliance with the approved plan. Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO (Alcohol and Gaming Commission of Ontario). Conduct administrative functions pertaining to hiring, scheduling, payroll, performance reviews, mentorship, counseling and discipline. Lead by example in team management and development utilizing a “one team” approach; ensure departmental integrity and winning vision are intact. QUALIFICATIONS Proven leadership experience in a high-volume restaurant or bar environment. Bachelor’s Degree, Diploma or equivalent in Business or Hospitality. Ongoing awareness and responsiveness to guest service. Confident user of MS Office, inventory and POS programs. Experience with operational budget management and cost control measures. Exceptional interpersonal, presentation and communication skills. Demonstrated ability to build and develop professional relationships. Ability to communicate, motivate and lead effectively. A proactive approach toward day-to-day activities and shifting demands. An effective problem solver, driven by results and alert to change. Shown to perform well under pressure; manage and lead multiple priorities simultaneously. Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent. Skilled knowledge of food, wine, beer and spirits. Available to work evenings, weekends, and holidays as required. A winning attitude. Job Posting Compensation Range/Rate: $66,000.00 - $68,000.00 Bonus, vacation, competitive benefits, and many exciting perks are also included. We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal . Want instant updates? Opt-in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable , diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.