Manager, FSQA

Job description

The Manager, FSQA is responsible for leading Food Safety, Quality Assurance, Supplier Quality, and Regulatory Compliance programs to ensure the consistent delivery of safe, high-quality products across the supply chain. This role partners closely with operations, procurement, suppliers, and cross-functional teams to drive continuous improvement, strengthen food safety culture, and ensure compliance with company standards, regulatory requirements, and industry best practices. What You'll Do Lead and maintain Food Safety and Quality Management Systems to ensure compliance with company, customer, regulatory, and GFSI requirements. Oversee product quality and compliance for assigned product categories across the U.S. and Canadian supply chain, ensuring ingredients meet Domino’s standards, customer expectations, and applicable regulatory requirements. Own and maintain product specifications and supplier documentation for assigned categories, including product attributes, organoleptic characteristics, physical measures, analytical measures, and regulatory requirements. Lead product reviews and ongoing product performance evaluations, including organoleptic and analytical assessments, trend analysis, reporting, and follow-up actions with suppliers and internal stakeholders. Manage product quality incidents and complaint management processes for assigned categories, including intake, investigation, root cause analysis, supplier corrective actions, escalation, communication, and timely closure. Serve as the organization’s subject matter expert for Cheese/Dairy quality and food safety, providing technical guidance to suppliers, Procurement, R&D, Operations, Supply Chain, and FSQA teams. Oversee supplier quality programs, including supplier approval, risk assessments, audits, corrective actions, and performance monitoring. Drive continuous improvement initiatives related to food safety, quality performance, sanitation, environmental monitoring, and risk reduction. Partners with Operations, Procurement, R&D, and Supply Chain teams to ensure product quality and food safety requirements are integrated into business processes. Provide technical guidance and coaching to cross-functional teams and suppliers to strengthen food safety culture, product quality, and compliance. Identify opportunities to leverage technology and analytics to improve the overall quality and safety of Domino’s food. Bachelor’s degree in food science or related field; Master’s preferred 7+ years of quality assurance or related experience, in food manufacturing, or research and development Strong interpersonal and relationship building skills across functions and all organizational levels Able to identify opportunities, set goals, and work independently Extensive knowledge of cheese/dairy products preferred. Excellent oral and written communication skills Ability to communicate with suppliers, internal leadership, and team members Strong statistical analysis skills HACCP (Hazard Analysis Critical Control Point) certification and strong knowledge of Good Manufacturing Practices, Good Laboratory Practices, Standard Sanitation Operating Procedures, preferred Able to manage multiple projects and manage time effectively with minimal guidance. Excellent knowledge of computer skills including MS Office suite of programs Availability to be on call to support product incident responses outside of normal business hours including evenings, weekends, and holidays. Travel up to 30% of the time Benefits: • Paid Holidays and Vacation • Medical, Dental & Vision benefits that start on the first day of employment • No-cost mental health support for employee and dependents • Childcare tuition discounts • No-cost fitness, nutrition, and wellness programs • Fertility benefits • Adoption assistance • 401k matching contributions • 15% off the purchase price of stock • Company bonus All your information will be kept confidential according to EEO guidelines. Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.