Manager, Global Billing Operations

Job description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is seeking an experienced **Manager, Global Billing Operations** to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment. **Please Note:** This role requires working from the Recorded Future office in Boston, MA at least 2 days per week, with additional team and company events/onsite meetings as needed. ### What You'll Do: - Billing Operations & Collections - Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies - Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery - Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact - Serve as the primary escalation point for complex billing issues, disputes, and exceptions - Lead collections processes, including AR aging, follow-ups, and dispute resolution - Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness - Ensure timely and accurate cash application and reconciliation Process Ownership & Optimization - Own and continuously improve billing and AR processes to driving scalability and efficiency - Identify and implement automation opportunities across systems and workflows - Standardize processes across regions, entities, and customer segments Cross-functional Partnerships - Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution - Partner with Sales and customer stakeholders to resolve payment delays and escalations - Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards Controls, Compliance & Audit - Ensure billing and AR processes are SOX-compliant and audit-ready - Own execution and documentation of key billing and AR controls - Support external audits, including documentation, walkthroughs, and issue resolution - Maintain compliance with global tax, invoicing, and regulatory requirements Team Leadership - Lead, mentor, and develop a high-performing Global Billing Operations team - Establish clear goals, priorities, and performance expectations - Drive a culture of accountability, continuous improvement, and customer focus ### **What You'll Bring:** **Required Qualifications** - 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology - 3+ years of people management experience - Strong Order to Cash experience - Strong experience with NetSuite and Salesforce - Deep understanding of billing processes, invoicing structures, and collections workflows - Experience operating in a high-growth, complex deal environment - Experience with automation, AI, or process improvement initiatives - Strong analytical, problem-solving, and communication skills **Preferred Qualifications** - Familiarity with ASC 606 and revenue recognition considerations - Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba) - Exposure to Government portal WAAF, including tax and multi-entity environments *The base salary range for this full-time position is $92,000 - $125,950. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.* #LI-Hybrid **Why should you join Recorded Future?**Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. **Want more info?** [Blog & Podcast](https://www.recordedfuture.com/blog/): Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence [Linkedin](https://www.linkedin.com/company/recorded-future/), [Instagram](https://www.instagram.com/recordedfuture/) & [Twitter](https://twitter.com/RecordedFuture): What’s happening at Recorded Future [The Record](https://therecord.media/): The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field [Timeline](https://www.recordedfuture.com/our-story): History of Recorded Future [Recognition](https://www.recordedfuture.com/why-recorded-future#industry--culture-awards): Check out our awards and announcements  *We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [careers@recordedfuture.com](mailto:careers@recordedfuture.com)* *Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.* *Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.* *Recorded Future maintains a drug-free workplace.* ***Note:** Our interview process for all final-round candidates requires a mandatory **in-person interview** or a live, scheduled **video conference with the hiring manager**. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.* --- ***Notice to Agency and Search Firm Representatives:** Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.* *Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.*