Manager, Global Technology, Decision Solutions

Job description

TransUnion's Job Applicant Privacy Notice Team Overview The Senior Manager, Global Technology – Decision Solutions is responsible for leading the evolution, stability, scalability, and operational performance of TransUnion’s Decision Engine Fraud platform and related Decision Solutions technologies. This role drives business outcomes by ensuring reliable service delivery, accelerating technology modernization, supporting client implementations, and enabling innovation across fraud and risk management solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities Define and execute the technology strategy for Decision Engine Fraud and related platforms, ensuring alignment with business objectives and enterprise technology roadmaps. Lead platform modernization initiatives that improve scalability, resiliency, performance, and operational efficiency. Oversee end-to-end software delivery, including solution design, development, testing, deployment, and production support. Partner with Product, Engineering, Architecture, and Business stakeholders to prioritize strategic initiatives and technology investments. Drive continuous improvement programs that increase delivery effectiveness, improve product quality, and reduce operational risk. Ensure platform availability, reliability, security, and compliance across development, testing, and production environments. Lead the resolution of critical production incidents, coordinate root cause analysis activities, and implement long-term corrective actions. Support client implementations and post-sales technology engagements by ensuring solution readiness and operational excellence. Establish and monitor key performance indicators (KPIs) related to platform performance, service availability, deployment quality, and operational effectiveness. Foster a culture of accountability, innovation, collaboration, continuous improvement, and customer focus across technology teams. Required Knowledge And Experiences Bachelor's degree in Computer Science, Software Engineering, Information Systems, Technology, or a related field, or equivalent combination of education and professional experience. 15+ years of experience in software engineering, enterprise technology, platform management, or technology delivery environments supporting large-scale business applications. 10+ years of leadership experience managing technology teams, technology transformation initiatives, and enterprise software delivery organizations. Strong knowledge of Software Development Life Cycle (SDLC), Agile methodologies, DevOps practices, incident management, service management, and operational excellence frameworks. Experience managing complex, business-critical technology platforms within highly regulated environments, with a strong understanding of governance, risk management, security, and compliance requirements. Required Technical Skills Expertise in Software Development Life Cycle (SDLC), Agile delivery methodologies, and DevOps practices. Strong knowledge of enterprise application architecture, systems integration, and distributed technology environments. Experience managing cloud-based platforms and collaborating with Infrastructure, Cloud Engineering, Security, and Operations teams. Advanced understanding of production support, application monitoring, incident management, service reliability, and platform operations. Experience working with enterprise technology platforms supporting fraud prevention, decisioning, risk management, authentication, or customer onboarding solutions. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Sr Manager, Information Systems Architecture