Manager, Hospitality Insights

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. THE ROLE The Business Intelligence Manager will partner with operations across a portfolio of 40+ Live Music amphitheaters. The Manager will support concession, pricing, and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation. By delivering a suite of insights and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center-of-excellence within Legends Global Insights, the Manager will serve as an ambassador ensuring quality standards are maintained in every step of the operations. The role will also drive innovation and adoption of operational best practices. ESSENTIAL FUNCTIONS Deliver Insights business intelligence and analytics services to in-venue stakeholders: Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes. Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end-use. Support monthly business and post-event reviews to share performance updates and identify opportunities. Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution. Communicate key guest insights and potential action items. Analyze and build solutions around variable labor and cost of sales management. Experiment, testing pivots and change initiatives in partnership with venues. Inform innovation and operational excellence initiatives to: Enhance guest experience and profitability. Support strategy development of new technology initiatives. Support best-in-class data integrity. Support or directly complete ad-hoc analytics projects as needed or required. Develop relationships with clients and Legends stakeholders to understand their strategies and business objectives. Develop expertise around live music events; this role will serve as an SME for live music programming within Legends Global. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements below represent knowledge, skill, and ability. Must have prior experience communicating statistical findings and/or complex ideas to non-technical audiences. Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization. Must be able to share examples of using data to solve complex problems. Able to simultaneously manage a high level of detail across multiple projects. Able to manage stakeholders and tasks independently, managing time effectively. Able to maintain customer confidentiality and work well within a team environment. Self-starter who is eager to learn the business and drive proactive insights. Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally. Between 2-5 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with organizational leadership. Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field. COMPENSATION Competitive salary of $85,000 - $90,000 plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401K plan. WORKING CONDITIONS Location: Remote, USA PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.