Manager, HR Shared Services

Job description

Accountabilities: Lead the day-to-day operations of the HR Shared Services function, ensuring timely, accurate, consistent, and compliant support across business units and employee populations. Serve as the escalation point for complex, sensitive, or system-related HR inquiries and transactions, partnering with relevant stakeholders to achieve effective resolutions. Ensure HR service delivery and transactions align with applicable federal, state, local, and international employment requirements. Partner with HR Centers of Excellence, HR Technology, Legal, Finance, and other teams to maintain coordinated workflows and resolve operational or compliance issues. Develop strong working knowledge of HRIS, case management, employee self-service, and related HR technology platforms, while supporting effective adoption across the team. Act as a key business partner to HR Technology and IT teams during system implementations, upgrades, migrations, configuration changes, testing, and enhancements. Identify opportunities to introduce automation, AI-assisted tools, self-service capabilities, and emerging technologies that improve efficiency and employee experience. Own the design, documentation, and continuous improvement of HR Shared Services processes covering onboarding, offboarding, job changes, benefits, leave administration, employee records, and other lifecycle transactions. Establish and maintain SOPs, process maps, knowledge resources, service-level agreements, KPIs, and operational dashboards to drive consistency and accountability. Analyze case volumes, resolution times, error rates, satisfaction scores, first-contact resolution, and other operational data to identify trends, root causes, and improvement opportunities. Provide leadership with actionable reporting and predictive insights to support workforce planning, resource allocation, service demand forecasting, and operational priorities. Maintain a strong partnership with Payroll to ensure employee data changes, compensation updates, new hires, terminations, leave transactions, and other payroll-related activities are processed accurately and on time. Collaborate with Payroll on process maps, system integrations, data quality, workflow optimization, operational reviews, and communications relating to payroll-impacting HR changes. Lead, coach, and develop the HR Shared Services team, establishing clear expectations around service quality, accuracy, systems competency, and process adherence. Promote continuous learning, knowledge sharing, and professional development while attracting and retaining employees with strong HR and technical capabilities. Support organizational changes and cross-functional initiatives by assessing HR operational impacts, coordinating stakeholders, and ensuring effective change management. Requirements: Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related discipline. 7+ years of progressive HR experience, including at least 3–4 years in HR Shared Services or HR Operations leadership. Experience managing HR service delivery for geographically dispersed employee populations, ideally across North America and EMEA. Strong knowledge of HR operations, employee lifecycle processes, HR data governance, compliance, and service delivery best practices. Experience with HRIS and case management platforms such as Workday, Workday Help, ServiceNow, or comparable systems. Demonstrated experience participating in HRIS implementations, system migrations, upgrades, or technology transformation initiatives as a business stakeholder or subject matter expert. Experience with payroll systems such as ADP Workforce Now, ADP Vantage, or similar platforms, including an understanding of how HRIS data flows into payroll. Proven ability to design and improve HR processes, eliminate inefficiencies, establish SOPs, and implement measurable service improvements. Strong analytical skills with experience developing HR metrics, dashboards, operational reports, and data-driven recommendations. Working knowledge of federal and state employment regulations, HR compliance requirements, and, ideally, EMEA employment practices and GDPR-related considerations. Familiarity with AI-enabled HR service delivery, automation, employee self-service, and emerging HR technologies. Strong project management skills and demonstrated success leading complex, cross-functional HR initiatives. Excellent communication, stakeholder management, problem-solving, and organizational skills, with the ability to influence senior leaders and collaborate across functions. Strong people leadership capabilities, including coaching, performance management, talent development, and building a customer-focused service culture. A master’s degree in HR, Business Administration, Information Systems, or a related field is preferred. Benefits: Competitive compensation, with the overall package determined by experience, skills, responsibilities, and location. Medical, dental, and vision insurance options. 401(k) retirement savings plan. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Life insurance and disability benefits. Accident and other supplemental benefit programs. Paid vacation and holidays. Opportunities for professional growth, career development, and advancement. Remote work opportunity, with a preference for candidates located in the Central or Mountain Time Zones. Opportunity to influence HR technology, automation, process transformation, and employee experience at scale. Collaborative environment with opportunities to partner across HR, Payroll, Technology, Finance, and other business functions. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, HR Shared Services based in the United States. This is a strategic leadership role responsible for delivering high-quality HR services across a geographically dispersed workforce in North America and EMEA.You will lead a centralized HR Shared Services function focused on accuracy, compliance, efficiency, and an exceptional employee experience.The role combines people leadership with HR operations, technology enablement, process optimization, and data-driven service management.You will work closely with Payroll, HR Technology, HR Centers of Excellence, Legal, Finance, and other stakeholders to streamline the employee lifecycle.A major focus will be strengthening HR systems, automation, self-service capabilities, and scalable operating models.You will also use analytics and operational metrics to identify service gaps, improve performance, and guide strategic decisions.This opportunity is well suited to an experienced HR operations leader who enjoys transforming processes while building and developing high-performing teams.