Manager - Identity & Access Management (IAM) Service Owner

Job description

The Manager Identity & Access Management (IAM) Service Owner is responsible for governing, operating, and continuously improving the organisation’s identity and access services across on‑premises and cloud environments. This role ensures that users, systems, and applications have the right access at the right time, following the principles of least privilege, zero trust, and regulatory compliance. With ownership of Active Directory (AD), Microsoft Entra ID (Azure AD), and Certificate Management, the Access Management Lead plays a critical role in safeguarding the organisation’s digital identity ecosystem. They oversee identity lifecycle processes, privileged access controls, authentication standards, and certificate‑based security, ensuring that access services remain secure, reliable, and aligned with business needs. Reporting into senior IT leadership or the Security/Infrastructure function, this role collaborates closely with Security, Service Desk, Network, and Application teams to maintain strong access governance, support audits, and drive continuous improvement. The successful candidate combines technical depth with service ownership discipline, ensuring that identity and access services underpin a secure and seamless user experience.