Manager, Implementation

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Implementation Overview • In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer • Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Are you motivated to be a part of driving a world beyond cash? • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? • Are you able to cope with a fast changing and ambiguous environment? Role • Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according to implementation impacts on customers’ and MasterCard’s core and non-core processing systems and platforms. • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. • Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities • Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel. • Provide internal and customer training. All About You • Relevant experience in “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management. • Strong payment transaction processing and industry business principles knowledge. • Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles. • Ability to interact well with the customer, Sr. and Executive management • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment • Strong project management skills • Ability to drive change in a technical work environment • Ability to lead matrix organizations and cross functional teams • Self-Starter with ability to work independently • High English proficiency is required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.