Manager - Implementation Management, Americas

Job description

Role Purpose: The Manager – Implementation Management leads a high-performing, client-facing team responsible for delivering complex customer implementations, migrations, and upgrade programs across the Americas region. This role ensures seamless execution of strategic and revenue-driven initiatives, acting as a trusted partner to customers and an internal advocate to deliver exceptional outcomes. About the Team: The Customer Implementation Management team operates across a portfolio of strategic clients, driving end-to-end delivery of implementation and migration programs. The team partners closely with Sales, Customer Success, Order Management, and technical teams to execute both customer-driven and strategic initiatives, ensuring efficient and high-quality delivery aligned to business objectives. Key Responsibilities: Leadership & Delivery · Lead and manage a geographically distributed team across the Americas, driving performance, accountability, and engagement · Ensure successful delivery of customer implementations, migrations, and technical programs aligned to business and client objectives · Act as the senior escalation point for customer, partner, and internal delivery issues Customer & Stakeholder Management · Build strong relationships with key customers, ensuring high-quality experience across all implementation activities · Partner closely with Sales, Account Management, Customer Success, and internal teams to drive seamless delivery · Represent the customer within the organization, ensuring alignment and advocacy across stakeholders Operational Excellence · Drive consistent execution across a portfolio of projects and BAU activities, ensuring adherence to timelines, quality, and performance standards · Own and improve implementation performance metrics, including ServiceNow delivery and operational KPIs · Lead process standardization and continuous improvement initiatives to enhance efficiency and scalability Transformation & Continuous Improvement · Identify and drive process improvements, automation opportunities, and operational enhancements · Support strategic programs and initiatives, including large-scale migrations and platform upgrades · Embed best practices and scalable frameworks to support business growth People Development · Coach and develop team members, fostering a culture of accountability, collaboration, and continuous learning · Build a strong talent pipeline and support career development across the team Skills & Experience: · Proven leadership experience managing diverse, geographically distributed teams · Strong track record in customer-facing roles, ideally within implementation, delivery, or service management · Excellent stakeholder management, communication, and influencing skills · Experience delivering complex, multi-stream projects in a global environment · Strong operational mindset with the ability to prioritise, multi-task, and perform in a mission-critical environment · Good understanding of LSEG products, systems, and processes (preferred) · Ability to drive collaboration and alignment across multiple internal and external stakeholders Career Stage: Manager Compensation/Benefits Information: LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $171,500 - $285,900. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc. London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.