Manager, Implementation (MANTL)

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! We are looking for a Manager of Business & In-Branch Implementations to own the delivery of our most complex, relationship-defining implementation work within the Alkami portfolio: Business Omni, in-branch, and specialty account types. This is a role for someone who has lived inside a bank or credit union, understands what it takes to open accounts across multiple channels and product types, and knows how to build the process, structure, and team discipline that makes software implementations run smoothly at scale. Operating within Alkami's delivery frameworks, you will start with a lean team and build from there. You will inherit a pipeline that matters, financial institution clients with real expectations, and a mandate to create order, consistency, and momentum where there is currently complexity. This position reports directly to the Director of Implementation - Initial Activations for Alkami’s MANTL product. Essential Duties & Responsibilities Own the delivery of Alkami's Business Omni, in-branch, and specialty account type configurations from kick-off through go-live, ensuring every financial institution client meets their commitments on time and with high quality. Develop and document repeatable, scalable implementation methodologies across account types while creating the structured process layout this team needs to grow without losing consistency. Hire, develop, and lead a team of Implementation Managers and specialists. Start hands-on, building toward a high-functioning, self-sufficient team aligned with Alkami's leadership expectations. Take clear ownership of the in-branch and specialty implementation pipeline, creating visibility into project status, risk, and pacing for Alkami internal stakeholders and clients alike. Serve as an escalation point and trusted advisor for banks and credit unions navigating complex onboarding implementations, bringing clarity and confidence at moments of friction. Work closely with Product, Engineering, Customer Success, and Support tracks to unblock deployment issues, feed back learnings, and advocate for what your clients need. Operate as a key member of the Implementation leadership team, working alongside peer managers for Online/Consumer and Large Bank tracks. Knowledge, Skills, & Qualifications Required: 3–5 years of experience in software implementation, project management, or technical delivery ideally in a SaaS or fintech environment. Direct experience working inside a bank or credit union you understand the operational reality of financial institution workflows and retail branch environments from the inside. Hands-on experience with account opening software, whether as a bank employee, implementation consultant, or vendor, and understanding what "going live" actually means in this context. People management experience, or a clear, demonstrated readiness to step into a leadership role. A structured, process-oriented mind to build the runbook, not just follow it. Strong written and verbal communication and set expectations clearly with both financial institution executives and internal stakeholders. Willingness to travel to customer sites as needed. Preferred: Familiarity with DNA, IBS, Symitar, or other major core banking systems. Experience managing multiple concurrent implementation projects across diverse financial institution types. Prior experience building or rebuilding an implementation process or team from scratch. The salary range for this position is: $126,500 - $157,000 Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE