Manager in Training - Rooms

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons. Applicants must hold a Macao ID due to work permit restriction. About the role: The Manager in Training (MIT) program is designed to prepare future leaders for a management role within the organization. This position involves hands-on learning and development in various operational areas, with a focus on building leadership skills, understanding company policies, and enhancing customer service. What you will do: Assist department managers in daily operations, ensuring that all tasks are completed efficiently and according to company standards Engage with guests to provide exceptional service, address inquiries, and resolve issues to enhance their experience Work closely with team members to foster a positive work environment and support team objectives Assist in tracking team performance metrics and identify areas for improvement Prepare and present reports on operational performance, training progress, and customer feedback to senior management Shadow experienced managers to gain insights into effective leadership techniques and strategies What you bring Reading, writing and oral proficiency in Cantonese, Mandarin and English Bachelor’s degree in Hospitality Management Strong communication and interpersonal skills, with a focus on guest relations Proficient in hotel management software and Microsoft Office Suite What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule & Hours: 48 Hours weekly Work on shift