Manager Information Technology (SAP Basis)

Job description

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking an experienced Manager Information Technoogy (SAP Basis) to join our Design Eng Processes team - CAT IT Division. The preference for this role is to be based out of Bangalore – Caterpillar PSN This position requires candidate to work a 5-day -a -week schedule. Shift Timing: 01:00-10:00PM IST Job Purpose : Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us. The Information Technology Manager leads a global team of technical professionals responsible for stability, security, performance, compliance, continuous improvement of the organization's SAP & QAD ecosystem and related enterprise platforms in alignment with business requirements. Accountabilities include SAP Basis administration, infrastructure support, incident and major issue management, technical escalations, vulnerability management, implementation of SAP Security Notes and Support Packages, backup and disaster recovery, system monitoring, automation, and operational excellence. The role also provides leadership for SAP ecosystem risk assessments, technical governance, platform modernization, upgrade and patching strategies, and the execution of SAP upgrades, enhancement packs, and technology refresh initiatives. The position is responsible for building organizational capabilities, establishing priorities, managing budgets and strategic vendor relationships, and serving as the primary technical leader for enterprise ERP infrastructure. Job Duties: Own and drive all incidents, service tasks, problem tickets and system optimization for operations portfolio, ensuring delivery against commitments, SLAs, and outcomes. Establish, monitor, and continuously improve standard work; ensure progress, risks, and dependencies are communicated effectively to stakeholders and leadership. Manage and develop a multi-disciplinary organization delivering business and technical solutions, including process functionality, technical capability, and automation. Partner with business units and decision makers to support day-to-day operations, incident/problem resolution, and continuous service improvement. Implement and govern common operating procedures, controls, and metrics to strengthen quality, compliance, and operational resilience. Lead, mentor, and develop high-performing IT teams, foster a collaborative and results-oriented work environment. Execute multiple priorities & business requirements. Develops solutions that best meet the needs of the enterprise, with options to meet differentiated business capabilities as needed. Develops & manages IT budget for area of accountability. Delivers highly available, leading IT services through best-in-class service level management practices with the ability to flex with changing business demands. What You Will Have: Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives. Technical Leadership: Leading global teams in enterprise application, infrastructure, or ERP support environments. Deep expertise across the SAP ecosystem, including SAP Basis, HANA, Security (GRC/IAM), Integration, Cloud technologies, and related infrastructure platforms. Gen AI Assisted Development or Support: Practical experience leveraging AI-assisted development tools (such as GitHub Copilot or automated agent workflows) to accelerate application development or support, cost or effort reduction, or support optimization. Demonstrated experience with AI tools Experience managing contracts and vendor relationships A Lean or Continuous Improvement background. An ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve. Experience as a leader in the IT space. Top Candidates Will Also Have: Proven track record of leading SAP upgrades, support pack implementations, vulnerability remediation programs, disaster recovery planning, and platform modernization initiatives. Ability to establish and mature operating models, governance frameworks, service-level metrics, automation strategies, and continuous improvement programs that enhance customer experience while optimizing operational costs. Extensive experience in working with cross-functional teams, along with proven history of strong job-related results Execute business objectives through collaboration and decisive action. Provide guidance to the team in resolving issues in a timely manner and lead technical teams with focus on innovation and continuous improvement. Lead and/or direct teams within or outside of discipline addressing complex problems. Experience in managing teams working across multiple locations working from satellite office location's Strong stakeholder management skills People Leadership / Scope Directly lead Technology Specialists, Information Systems Specialists, and application/technical/operations teams within the division; drive performance management, coaching, succession planning, and a culture of collaboration and accountability. Additional Duties Perform other related duties as assigned to support organizational objectives. Education / Experience : Requires a relevant computer science masters or graduate degree and 10 plus years of progressively complex Information Service experience including staff and supervisory assignments in Information Services and related areas. Requires general understanding of basic business operations including one or more of the following: general business processes, technical infrastructure, application development and support of major projects, and engineering functional applications. The incumbent must have ability to provide strategic direction for effectively managing staff, budgets, business plans, project plans and developing 2-5-year plans on Information Services. Requires ability to work with diversified departments along with effective oral and written communications skills. The incumbent must have a strong customer focus and business knowledge. The position also requires to work efficiently with integration partners, technology vendors, and managed service partners. Additional Info : May require travel of up to 25%. This role requires 5 days onsite. Relocation is unavailable. Skill Descriptors Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Level Basic Understanding: • Works to understand the business priorities of internal and external clients. • Describes profitability drivers and considerations. • Describes desired or actual business results in measurable scales or terms. • Explains how the organization makes money. Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization. Level Extensive Experience: • Compares organization's technology practices to other organizations. • Discusses organizational position in relation to technology-related trends. • Cites examples of successful organization initiatives and underlying technologies. • Presents alternative views of key technologies and their implications. • Highlights organizational implications associated with major IT trends. • Advises key lines of business on major advances in technology and implications . Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Extensive Experience: • Seeks discrepancies and inconsistencies in available information; explains variances. • Organizes and prioritizes the sequence of steps to be taken to remedy the situation. • Identifies many possible causes for a problem based on prior experience and current research. • Quantifies the costs, benefits, risks and chances for success before recommending a course of action. • Approaches a complex problem by breaking it down into its component parts. • Chooses among a diverse set of analytical tools according to the nature of the situation. Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization. Level Working Knowledge: • Recommends improvements to talent management initiatives based on analysis of data on their effectiveness. • Maintains strong relationships with formal and informal mentors. • Implements systems and methods for supporting talent management programs. • Negotiates for key developmental experiences and transitional experiences. • Introduces contacts from personal and professional networks to hiring managers. Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there. Level Extensive Experience: • Translates vision into specific functional or departmental initiatives. • Uses a normative decision model (with leadership styles and situational variables) to select style. • Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc. • Uses emotional contagion to affect the mood of group members, tone of group and group processes. • Initiates structure: role clarification, setting standards, holding subordinates accountable, etc. • Employs various group decision-making methods depending on the situation. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers). Level Extensive Experience: • Manages actual and perceived conflict of interest issues. • Monitors and communicates vendor effectiveness, reliability and performance. • Influences existing and new vendor relationships and the approved vendor list. • Interprets documents detailing service provisions and financial arrangements. • Explains case studies of effective and ineffective partnering relationships and lessons learned. • Advises others on the issues and considerations for working with new vendors, suppliers or partners. IT Service Management (ITSM): Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations. Level Expert: • Oversees the establishment and use of best practices in IT service management. • Leads in the development of information technology and personal technical skills. • Promotes the use of standard procedures in each function of IT services. • Creates criteria to measure professional services; ensures the quality of IT services. • Forecasts technological industry trends and potential risks in IT service management. • Provides insight into system optimization and development of process-focused IT services. Posting Dates: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community .