Manager - Infrastructure and Security Operations Center

Job description

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino (USA) is proud to be among the top 20 Largest Firms in the United States of America and one of the Best Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino (USA), we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA). Responsibilities Lead the India-based Infrastructure and Security Operations Center team responsible for day-to-day operational response Manage, coach, and hold accountable a team of 4-6 infrastructure and security operations resources Ensure work is prioritized, assigned, tracked, and completed according to defined operating procedures Maintain clear daily visibility into open escalations, alert activity, aging issues, and follow-up items Escalate risks, blockers, recurring issues, and operational gaps to New York-based leadership Oversee triage and escalation of infrastructure incidents across network, server, cloud, identity, endpoint, and workspace environments Ensure the team follows approved runbooks for investigation, validation, documentation, and escalation Coordinate response for service-impacting infrastructure issues and communicate status clearly Partner with New York-based infrastructure, platform, and engineering teams on escalated issues Respond to infrastructure escalations with extreme urgency and ensure issues are followed through to resolution or proper handoff Identify repeat issues and recommend process, monitoring, or automation improvements Oversee initial review, triage, documentation, and escalation of cybersecurity alerts Ensure alert handling follows approved security runbooks and escalation paths Coordinate with cybersecurity, compliance, and infrastructure teams on incidents that require deeper investigation Track alert volume, response quality, handoffs, and follow-up actions Raise patterns, control gaps, and recurring alert issues to New York-based leadership Ensure all infrastructure and cybersecurity escalations are handled according to defined runbooks Maintain consistency in ticket documentation, alert notes, handoffs, and escalation summaries Review runbook gaps and recommend updates based on recurring operational issues Confirm team members understand expected response steps, communication standards, and escalation thresholds Drive a culture of repeatable execution, ownership, and follow-through Maintain constant communication with the Director of Core Technology in New York on operational priorities, escalations, and team performance Provide concise status updates on active incidents, alerts, risks, and follow-up actions Work directly with New York-based teams to ensure clean handoffs, shared visibility, and consistent ownership Participate in regular operational reviews, escalation discussions, and planning sessions with U.S.-based leadership Ensure availability to work with New York-based teams until at least 12:00 PM Eastern Time Set clear expectations for team responsiveness, documentation, escalation quality, and follow-through Review workload, ticket quality, alert handling, and operational performance across the India-based team Coach team members on technical troubleshooting, communication, prioritization, and ownership Ensure staffing coverage supports business needs, monitoring requirements, and escalation timelines Create transparency around team capacity, blockers, skill gaps, and improvement opportunities Requirements 7 + years in infrastructure operations, security operations, network operations, systems administration, or related technology operations role 4 + years leading or supervising technical operations resources Experience managing escalations, monitoring alerts, incident response, and operational handoffs Experience working with U.S.-based or global technology teams Experience operating in a structured runbook, ticketing, monitoring, and escalation environment Infrastructure operations across network, server, cloud, identity, endpoint, and collaboration platforms Cybersecurity monitoring concepts, alert triage, escalation handling, and incident documentation Monitoring and alerting tools, ticketing systems, dashboards, and operational reporting Consistent hands-on work with monitoring solutions to improve visibility, alert quality, response accuracy, and operational follow-through Windows Server, Active Directory, Microsoft 365, Azure, endpoint management, and network fundamentals Incident management, problem management, change awareness, and operational handoff practices Runbook execution, process documentation, escalation procedures, and service operations discipline Strong people leadership, coaching, accountability, and workload management skills Clear, concise communication with New York-based leadership and cross-functional teams Excellent verbal and written communication skills with the ability to keep leadership informed during active issues, escalations, and operational handoffs Strong judgment on when to resolve, escalate, or request additional support Ability to manage multiple operational priorities while maintaining accuracy and urgency Extreme ownership mindset with strong documentation, follow-through, accountability, and attention to detail for all assigned responsibilities Self-starter who can identify issues, take action , improve monitoring coverage, and drive work forward without waiting for step-by-step direction Demonstrates extreme urgency when responding to escalations, alerts, incidents, and time-sensitive operational issues Availability to overlap with New York-based teams through at least 12:00 PM Eastern Time Experience managing an offshore or India-based technology operations team supporting U.S. stakeholders Experience in professional services, consulting, financial services, or other high-accountability enterprise environments Experience with Microsoft security, endpoint, identity, and cloud operations tools Experience improving runbooks, alert tuning, dashboards, or operational reporting ITIL, SOC, NOC, or service operations background Certifications: ITIL Foundation, Network+, Security+, Azure Fundamentals, SC-900, AZ-104, or equivalent Compensation and Benefits Compensation: Commensurate with Industry standards Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position. "A rmanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.