Manager, Integrity & Operational Excellence

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is to coordinate and establish with the vendors and service providers in delivering the on-going and project-based Infrastructure services and driving the internal initiative projects. In addition, to ensure the compliance of the vendor’s service performance and align with the internal PCA’s policies and external regulations. Job Responsibilities Lead vendor service performance and relationship management across the Information Technology Department, ensuring agreed KPI and SLA targets are achieved through regular service reviews, vendor performance oversight, issue escalation management, and continuous improvement initiatives. Partner with IT Finance and business stakeholders to support IT sourcing and procurement activities, including RFQ/RFP coordination, vendor assessment, commercial negotiation support, and approval processes. Coordinate with IT Finance on contract renewals and commercial matters, while leading vendor due diligence, risk assessments, compliance reviews, and audit support activities. Monitor vendor spend, service performance, and sourcing analytics, providing management reporting and recommendations to support budgeting, cost optimization, and business decision-making. Drive continuous improvement of vendor management practices, service review processes, reporting, and documentation to enhance service quality, operational efficiency, and audit readiness. Job Requirements Degree holder in Business Administration, Accounting & Finance, Information Technology, Computer Studies or related disciplines. Minimum 10 years of relevant experience in IT procurement, vendor management, contract management, asset management or service management, preferably in banking, insurance or financial services. Solid experience in end-to-end IT procurement/sourcing, RFQ /RFP or tender process, purchase evaluation, contract negotiation support and approval documentation. Proven experience in vendor onboarding, due diligence, performance management, contract renewal planning, and procurement processes and controls. Experience in procurement/vendor management systems, financial reporting, spend analytics, asset/contract database management and UAT is an advantage. Strong knowledge of procurement policy, vendor management best practices, compliance control and audit documentation requirements. Good understanding of application and infrastructure services, IT hardware/software/maintenance support, contracts, purchase orders, invoicing and cost allocation. Strong analytical skills in spend reporting, vendor performance tracking, renewal planning and management reporting. Excellent stakeholder management, negotiation, communication and presentation skills with the ability to gain credibility with internal and external parties. Proficient in Microsoft Word, Excel and PowerPoint; experience with p rocurement system (such as Coupa & EBS) or similar procurement tools is useful. Good command of written and spoken English and Chinese; Putonghua capability is an advantage. Well organized, able to work independently under pressure, manage multiple priorities and support cross-functional teams. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.