Manager, Interconnect & Fixed Voice Operations

Job description

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! The incumbent is responsible for overseeing the day-to-day operations, maintenance, and performance of Singtel’s local fixed voice interconnect systems. This role ensures seamless connectivity between Singtel and local and international operators, while maintaining high service availability, operational efficiency, and regulatory compliance. The incumbent will lead operational activities including system administration, fault management, service provisioning, and number portability operations. The role also drives cybersecurity compliance through system patching, vulnerability management, and audit readiness. In addition, the role requires close collaboration with internal stakeholders, external operators, and vendors to resolve service issues, implement system enhancements, and support regulatory directives such as scam call mitigation in partnership with IMDA and SPF. Make an Impact by: Operations & Service Management Oversee daily BAU operations of local fixed voice and interconnect systems to ensure high availability and performance Ensure timely service provisioning, system monitoring, and execution of number migration/porting activities Manage interconnect junctions and signalling links between Singtel and local/overseas operators (FBO/SBO/OLO) Incident & Fault Management Lead troubleshooting and root cause analysis of service issues, including call failures, signalling faults, and number portability issues Manage and resolve escalations from TAC, INOC, ISMC, 1608, and external partners Ensure timely handling of critical and urgent incidents, including after-office-hours escalations (e.g. VIP/VVIP cases) Stakeholder & Vendor Management Act as the key point of contact for interconnect-related matters with external operators and partners Liaise with internal stakeholders (Work Order, Product, Account teams) to ensure accurate order capture and timely provisioning Engage vendors for issue escalation, including hardware replacement, software fixes, patching, and system upgrades System Administration & Lifecycle Management Manage system configuration, software upgrades, patching, and performance optimization Oversee equipment lifecycle management, including refresh planning and execution Review and govern Method of Procedure (MOP) for system changes and upgrades Security, Compliance & Audit Ensure systems meet cybersecurity standards through regular patching, vulnerability scanning, and mitigation Support internal and external audit exercises and ensure proper documentation and controls Manage IMDA directives related to scam prevention, including testing and implementation Regulatory & Special Operations Support Work with IAR, IMDA, and SPF to support scam call blocking initiatives and regulatory requirements Support special events and emergency preparedness activities (e.g. SPF contingency planning) Resource & Capacity Management Manage Interconnect Gateway resource planning, including onboarding of new interconnect partners and capacity expansion Skills for Success: Degree in IT/Computer or equivalent work experience in telecom, networking and IT Strong knowledge of telecom networking, including TCP/IP, DNS, DHCP Experience with legacy signaling protocols (SS7/ISDN) and SIP-based voice systems Linux knowledge Understanding of interconnect architecture, number portability, and call routing Are you ready to say hello to BIG Possibilities? Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career! At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.