Manager, Internal Systems & AI Orchestration

Job description

MANAGER, INTERNAL SYSTEMS & AI ORCHESTRATION About Neon One At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day. Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you. ABOUT THE ROLE The Manager, Internal Systems & AI Orchestration bridges traditional CRM management and modern autonomous agentic systems. You'll own the strategy, architecture, and health of our Revenue Operations technology stack -Salesforce, NetSuite, Data360/Snowflake, and Agentforce - ensuring our GTM and financial systems drive cross-functional alignment and productivity. You'll also manage a direct report dedicated to Salesforce CRM administration and Agentforce agents. This is an emerging space. We're looking for someone whose AI-first thinking and intellectual curiosity matter as much as direct tool experience. WHAT YOU'LL DO Systems Strategy & Leadership - Lead the strategy, vision, and roadmap for all GTM and finance systems, including the optimization and integration of Salesforce, NetSuite, Data360, and Agentforce. - Act as a strategic business partner to Customer Success, Support, Sales, and Finance leadership, translating revenue objectives into clear technical roadmaps - distinguishing user "wants" from structural business "needs" to design scalable, long-term solutions. - Manage and develop the Salesforce CRM Administrator, overseeing day-to-day operations (user management, profiles, roles, permissions) while building their skills as a modern systems orchestrator through continuous technical upskilling. Agentic AI Orchestration - Own the full lifecycle of Salesforce Agentforce agents: design, build, test, deploy, and continuously optimize agent flows that automate workflows across GTM teams and improve the customer journey - moving from rigid linear workflows to goal-oriented autonomous systems. - Design complex, non-linear system logic, prompt engineering models, and dynamic routing; craft and refine prompts that guide agents effectively and prevent hallucinations. - Establish clear agent scopes, structural guardrails, and programmatic circuit breakers so autonomous agents comply with data security, compliance policies, and brand standards. - Pressure-test agents against adversarial prompts and edge-case scenarios before they go live. Data & Integrations - Own the governance, synchronization, and integrity of GTM data flowing into Snowflake via Data360. - Architect and maintain a high-fidelity Unified Customer Profile (UCP) as the single source of truth for reporting and execution - and the foundational context layer that keeps AI agents accurate and context-aware. - Oversee and optimize API integrations and webhooks so agents and systems act on real-time data signals (e.g., website behavior, intent data), minimizing sync lag across platforms. - Manage data migrations and bulk data requests between GTM and financial systems. Governance, Testing & Release - Build and manage automated testing suites (unit, integration, UAT) to protect system integrity across releases. - Define release milestones, track status, and manage the full deployment lifecycle. - Ensure continuous system health through regular audits, upgrade preparation, and management of third-party integrations and data feeds. - Drive advanced Salesforce configuration and development; maintain end-user documentation and best-practice coaching. Stay current with Salesforce releases and bring new functionality to the business. WHAT YOU'LL BRING Experience - 5+ years managing complex GTM and finance systems infrastructure (CRM, ERP, automation). - Proven experience managing people, projects, and vendor relationships. - Hands-on experience implementing or managing autonomous AI agents in a live enterprise environment - Salesforce Agentforce strongly preferred. - Deep technical expertise in Salesforce administration and configuration, NetSuite, and data platforms (Data360/Snowflake); experience with Salesforce Revenue Cloud is an asset - Experience as a NetSuite administrator (user access, customizations, data maintenance) and with data platforms (Data360/Snowflake). - Proficiency in prompt engineering and agentic logic design, including error-trapping in non-linear workflows. - Salesforce Admin Certification or equivalent working experience; NetSuite certification strongly preferred. Skills & Attributes - Strong decision-making, judgment, and leadership; able to manage laterally and upwards. - Excellent verbal, written, and presentation skills; communicates effectively at all levels of the organization. - Strong process documentation skills - requirements, design, test, and training. - Self-motivated and persistent; meets deadlines while prioritizing simultaneous requests. - Thrives in ambiguity, learns emerging tools independently, and drives initiatives forward without waiting for fully defined processes. WHY JOIN NEON ONE? At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other. HOW WE HIRE We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. This posting is for a current, open position within Neon One. This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth. Connect with us and learn more: Neon One on LinkedIn https://www.linkedin.com/company/neonone/ HighlightTA on LinkedIn https://www.linkedin.com/company/highlightta/