Manager IT ServiceNow Platform

Job description

Department: 12214 Enterprise Corporate - IT Service Management Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Business Hours - Monday through Friday Pay Range: $63.45 - $95.20 Major Responsibilities: Responsible for the day-to-day operations of the ServiceNow platform, ensuring its stability, performance, scalability, and upgradability Works closely with business stakeholders to understand their requirements and translate them into technical solutions on the platform Consults with users to identity, evaluate and formulate strategies to deal with opportunities for improvement. Manages and provides support for changes/enhancements ensuring proper analysis, testing, change management and user input processes are followed Executes the strategy of the ServiceNow platform while advocating for the value of the platform as a critical technology platform within the organization Identifies areas of process improvement and automation within the platform while implementing solutions utilizing best practices and ensuring compliance with organization standards Oversees the development, execution, administration, and evaluation of system processes and mechanisms to support the mission, vision, values, and strategic initiatives Oversees end-to-end implementation of ServiceNow solutions, ensuring they are configured to meet industry standards Oversees relationships with external vendors and partners, ensuring effective collaboration, adherence to service agreements, and timely issue resolution Defines and tracks key performance indicators to measure the effectiveness and success of the ServiceNow platform Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. Licensure, Registration, and/or Certification Required: None Education Required: Bachelor’s degree or equivalent knowledge in Computer Science, Business Administration, or related field Experience Required: 3 years of experience in information technology and ServiceNow within a complex environment . 1 year of management experience in project management and managing multi- discipline work teams. Preferred remote locations in IL, WI, NC, GA Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. No relocation, No Sponsorship or transfer of visa for this position. Knowledge, Skills & Abilities Required: ​Experience with systems design and development from business requirements analysis through day-to-day management, and advanced project management skills. Demonstrated knowledge of enterprise organizational structures/workflow and business system architecture and technology Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decision to customers Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner Knowledge of effective best practice in information systems operations, regulations, and guidelines Skills and demonstrated experience in establishing excellent working relationships and partnering with various teams. Strong communication skills and the ability to communicate effectively with all levels of employees. Physical Requirements and Working Conditions: ​​​​This position requires travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment. Preferred Job Requirements: Advanced degree in Computer Science, Business Administration, or related field ServiceNow applicable certifications ITIL applicable certifications 8 years of experience in information technology and ServiceNow within a complex environment This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.