Manager - Key Accounts / Tamilnadu - Chennai

ABOUT US:Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largestcommercial pest control company with operations in more than 70 countries and PCI, the number onepest control company in India with presence in the local market for over 60 years.Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations inIndia. The company also focuses on developing industry-leading service operations through the sharingof best practices, new innovations and the use of digital technologies.POSITION RESPONSIBILITIES / REQUIREMENTS:The Key Accounts Manager is responsible for managing existing customers and winning new ones. Theperson will report to the National Key Account Manager. The incumbent will have to work as part of amulti-functional team, and this involves collaboration with the internal team and external stakeholders.GENERAL DUTIES & RESPONSIBILITIES:● Customer retention● Contract renewal with annual price increase● Manage collection● Up-selling to existing customers● New business development● Work collaboratively with pan India KA & cross-functional teams● New Business Development● Market survey, competitor analysis to understand gaps of our services● Control cost and work within the allocated budget● Support the service team by providing client feedback● Attend to other work-related duties as may be assigned to you from time to timeKEY DELIVERABLES:● Customer (Revenue) retention of 95%+● On-time customer contract renewal of 100%● Price increase from existing customers as per target set● Manage collection and DSO as per targets set● Generate new sales from existing and new customers as per the Monthly, Quarterly andYearly target setCORE COMPETENCIES● Excellent Customer Relationship management skills● Good communication – both verbal and written● Proven track record of customer management and business development● Ability to work with cross-functional teamsRequirementsEDUCATIONAL REQUIREMENTS● Ability to communicate well in written and spoken English● Ability to manage customers effectively & internally coordinate well with branch & cross-functional teams● Knowledge of the market and relationship with large customers at decision maker level willbe an added advantage● Fair knowledge of the geography in which the position will be based● Good working knowledge of Word, Excel and PPTBenefitsAttractive compensation & benefits (PF, Insurance, Leaves, etc)Monthly Incentives + Statutory bonusPetro card + Vehicle maintenance

ABOUT US:

Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest

commercial pest control company with operations in more than 70 countries and PCI, the number one

pest control company in India with presence in the local market for over 60 years.

Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in

India. The company also focuses on developing industry-leading service operations through the sharing

of best practices, new innovations and the use of digital technologies.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Key Accounts Manager is responsible for managing existing customers and winning new ones. The

person will report to the National Key Account Manager. The incumbent will have to work as part of a

multi-functional team, and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES:

● Customer retention

● Contract renewal with annual price increase

● Manage collection

● Up-selling to existing customers

● New business development

● Work collaboratively with pan India KA & cross-functional teams

● New Business Development

● Market survey, competitor analysis to understand gaps of our services

● Control cost and work within the allocated budget

● Support the service team by providing client feedback

● Attend to other work-related duties as may be assigned to you from time to time

KEY DELIVERABLES:

● Customer (Revenue) retention of 95%+

● On-time customer contract renewal of 100%

● Price increase from existing customers as per target set

● Manage collection and DSO as per targets set

● Generate new sales from existing and new customers as per the Monthly, Quarterly and

Yearly target set

CORE COMPETENCIES

● Excellent Customer Relationship management skills

● Good communication – both verbal and written

● Proven track record of customer management and business development

● Ability to work with cross-functional teams

Requirements

EDUCATIONAL REQUIREMENTS

● Ability to communicate well in written and spoken English

● Ability to manage customers effectively & internally coordinate well with branch & cross-

functional teams

● Knowledge of the market and relationship with large customers at decision maker level will

be an added advantage

● Fair knowledge of the geography in which the position will be based

● Good working knowledge of Word, Excel and PPT

Benefits

Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly Incentives + Statutory bonus
Petro card + Vehicle maintenance

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!