Manager, Learning & Development

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager of Learning & Development is the primary L&D partner for CVS Health's technology organisation in Ireland. This is a newly created, high-visibility role is designed to bring dedicated learning capability to the Galway site while extending and strengthening the reach of the broader US-based DDAT L&D function. The right candidate must be equally comfortable operating as a strategic partner and a hands-on practitioner. They will act as the connection between Galway and the US-based DDAT L&D team — advancing local priorities on the ground while localising, contributing to, and drawing from the enterprise learning portfolio. Key responsibilities Instructional Design & Learning Experience Development This role owns learning experience design and development end-to-end for local audiences, while also contributing capacity, perspective, and reusable assets to the larger DDAT L&D portfolio. Design and build learning experiences that serve both Ireland-specific needs and the broader enterprise DDAT L&D portfolio, ensuring reusability and scalability wherever possible. Facilitate live and virtual learning sessions with confidence and adaptability, adjusting approach to audience, energy, and cultural context. Deliver a locally relevant learning calendar that blends enterprise offerings with Ireland-designed experiences, ensuring colleagues have consistent access to development. Continuously evaluate learning effectiveness through data, feedback, and behavioural outcomes, and iterate designs accordingly. Learning Business Partnership (LBP) & Consulting This role serves as a primary LBP to the assigned group, owning the learning intake, consulting, prioritization, and business partnership model that connects strategy, performance needs, and learning investments. Act as a senior subject matter expert in performance consulting, capability building, adult development, and leadership development for the Ireland site. Build trusted relationships with DDAT managers and the site lead through regular intake conversations and structured needs assessments. Translate team and individual development needs into actionable learning plans, drawing on the global DDAT L&D portfolio or sourcing and commissioning new solutions where required. Translate data insights into clear narratives for Ireland and enterprise senior leaders, demonstrating learning impact and building the credibility of the L&D function on-site. New Hire Orientation & Onboarding This role serves as a warm, proactive point of contact for new joiners through their early tenure, connecting them to people, tools, and learning pathways. Lead and deliver new hire orientation for Ireland-based DDAT colleagues, ensuring the experience is locally grounded, consistently excellent, and genuinely welcoming. Review and refresh orientation content to reflect Ireland employment context, cultural nuances, and the realities of joining a globally distributed technology organisation. Equip managers with onboarding resources, processes and practices to help them create a positive, engaging, and successful onboarding experience for new colleagues. Required Qualifications Demonstrable experience across both instructional design and learning business partnering / performance consulting — not a specialist in only one. Strong working knowledge of adult learning theory and learning experience design (Bloom's, Kirkpatrick, 70:20:10, ADDIE/SAM, multimodal design). Hands-on experience with instructional design authoring tools (Articulate Rise/Storyline, Vyond, Camtasia). Proven ability to lead intake and consulting conversations with senior leaders, using root-cause analysis to shape learning and non-learning solutions. Confident facilitator across in-person and virtual environments, adaptive to audience and context. Excellent written and verbal communication skills; able to represent the site credibly with senior stakeholders and the enterprise L&D function. Comfortable operating autonomously in a lean, high-ownership, matrixed structure with reporting lines and stakeholders across time zones. Self-directed and resourceful, with the maturity to plan, execute, and quality-check own work while pulling in enterprise resources when needed. Familiarity with Ireland's employment and professional development landscape. Preferred Qualifications Background in, or strong affinity for the technology sector; able to translate complex technical work for non-specialist audiences. Prior experience as the sole or founding L&D practitioner at a site or supporting an international site from a global function. Exposure to global L&D functions within a large, matrixed organisation. ATD or related professional certifications; postgraduate qualification in Organisational Development, Learning Design, I/O Psychology, or a related field. Education Bachelor’s degree or equivalent experience in Learning & Development, Organizational Psychology, Business, Change Management, Human Resources, or a related discipline. Pay Range The typical pay range for this role is: €50,000.00 - €125,000.00 We anticipate the application window for this opening will close on: 31/08/2026