Manager, Learning Innovation & Enablement

Job description

Accountabilities: Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption, customer success, retention, and broader business growth objectives. Lead the design and evolution of a scalable learning ecosystem incorporating AI-enabled personalization, digital-first experiences, and emerging learning technologies. Develop modular, reusable, role-based training content that remains aligned with evolving products, customer needs, and key adoption milestones. Drive the adoption of AI-powered learning solutions, including personalized learning paths, content recommendations, automation, and other technology-enabled approaches. Standardize and optimize training delivery across virtual, on-demand, blended, and instructor-led formats to create consistent and engaging customer experiences. Establish and monitor performance metrics such as adoption rates, onboarding speed, customer success outcomes, support reduction, and return on investment to measure program effectiveness. Partner with Product, Engineering, Customer Success, Sales, and Marketing teams to embed learning into customer journeys and product experiences. Lead, coach, and develop a high-performing learning team while promoting innovation, accountability, collaboration, and continuous improvement. Identify opportunities to leverage technology, AI, and data to make customer education more personalized, efficient, scalable, and impactful. Balance strategic planning with operational execution, ensuring learning initiatives are delivered effectively and aligned with evolving business priorities. Requirements: Bachelor’s degree or equivalent professional experience in learning and development, training, enablement, education, business, technology, or a related discipline. 7+ years of experience in training, learning and development, enablement, customer education, or a related field, including experience designing and scaling programs within technology-driven organizations. Demonstrated experience leading teams and managing complex, cross-functional initiatives from strategy through execution. Strong understanding of adult learning principles and the ability to design engaging learning experiences for diverse audiences. Experience developing digital, virtual, blended, and instructor-led learning solutions that address different customer needs and learning preferences. Strong analytical capabilities, with experience using data, KPIs, and performance metrics to evaluate programs and drive continuous improvement. Exceptional communication, collaboration, stakeholder management, and organizational skills, with the ability to influence senior and cross-functional stakeholders. Ability to balance long-term strategic initiatives with hands-on operational execution in a fast-paced environment. Experience using AI and emerging technologies to create personalized learning experiences, improve training effectiveness, automate workflows, or enhance learning operations. Familiarity with learning management systems (LMS), learning experience platforms (LXP), digital adoption platforms, or comparable learning technologies. Experience with customer journey mapping and designing learning experiences around adoption, onboarding, and customer success milestones. Knowledge of healthcare, healthcare technology, or another highly regulated industry is an advantage. Ability to work effectively in a remote-first, camera-enabled environment with strong virtual collaboration skills. Applicants must be authorized to work in the United States; employment-based visa sponsorship is not available for this position. Willingness to participate in a video-based interview process and use a camera during virtual meetings is required. Ability to successfully complete any required pre-employment screening, including a drug test where applicable. Benefits: Competitive salary and bonus structure. Healthcare, dental, and vision benefits. Generous HSA company contribution. 401(k) plan with company match from day one. Unlimited PTO for salaried employees plus 9 paid holidays. Paid parental leave for birth and adoptive parents. Education reimbursement to support continued professional development. Up to $250 per year in wellness reimbursement for eligible activities and programs. Remote-first work environment with a casual workplace culture. Opportunities for mentorship, continuous learning, and career development. Employee communities and diversity, inclusion, and professional networking initiatives. Opportunities to participate in community volunteering and charitable initiatives. Opportunity to lead innovative, AI-enabled customer learning programs with measurable business impact. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Learning Innovation & Enablement based in United States. This is a strategic leadership opportunity to transform customer education through modern learning, technology, and AI-enabled experiences.The role will shape a scalable training ecosystem designed to accelerate product adoption, customer success, and long-term business growth.You will lead a team of learning professionals while partnering closely with Product, Engineering, Sales, Marketing, and Customer Success.A key focus will be evolving traditional training into personalized, digital-first, virtual, blended, and on-demand learning solutions.You will use data, KPIs, emerging technologies, and customer insights to continuously improve learning effectiveness and measurable outcomes.The environment is collaborative, innovative, remote-first, and highly focused on experimentation, continuous improvement, and meaningful customer impact.This role offers the opportunity to define the future of customer enablement within a rapidly evolving healthcare technology landscape.