Manager, Legal Support Services

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Global Affairs Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Legal Shared Services (LSS) is establishing a Mexico City office as the foundation of its legal support capacity — and this role will lead it. The Manager of the Mexico City hub is the on-the-ground leader responsible for building, running, and developing a team of attorneys and legal analysts who deliver high-quality transactional and operational legal support to Salesforce's global Legal and Corporate Affairs organization. This is a rare opportunity to build something from the ground up inside a global technology company. You will set the culture, standards, and operational rhythm of a team that LSS and the broader legal organization will rely on. About the Role This is a player-coach position. You will carry your own substantive legal workload — handling complex or escalated matters, and working shoulder-to-shoulder with your team on day-to-day legal support — while also managing people, owning operational reporting, and serving as the primary partner to the legal operations team in the US. You report into LSS leadership and serve as the senior LSS voice and people manager for the Mexico City office. Key Responsibilities People Management & Team Development • Directly manage attorneys and legal analysts in the Mexico City office, including hiring, onboarding, performance management, and career development • Build and maintain a high-performance team culture rooted in quality, responsiveness, and continuous improvement • Serve as the anchor for the Mexico City office — develop institutional knowledge and ensure it is documented and transferable, not siloed • Partner with LSS leadership on headcount planning and team growth as the office scales Legal Work • Lead review and negotiation of various commercial agreements, including SOWs, NDAs, and sponsorship agreements • Oversee privacy-related work including DSAR review • Provide support and guidance to the team on escalated or complex matters requiring attorney-level judgment; serve as first-line escalation before matters go to practice area specific attorneys • Support resolution of contract and stakeholder questions in partnership with internal teams Operations, Metrics & Cross-functional Partnership • Own operational reporting for the Mexico City team: case volume, SLA compliance, quality metrics, and error rates — surfacing trends and insights to LSS leadership regularly • Partner closely with process owners who build and maintain the tools, agents, and processes your team relies on — flagging gaps, surfacing improvement opportunities, and participating in UAT and process design • Monitor team adherence to SOPs; identify where documentation needs to be created or updated • Act as a key feedback loop between the legal work happening on the ground and the process infrastructure being built and maintained by Service Owners • Support coverage for revenue related operational tasks Required Qualifications • Law degree (J.D. or equivalent); admitted to practice in Mexico or another jurisdiction • 5+ years of legal experience, including meaningful time in commercial contracts or transactional work • Prior people management experience — you have hired, developed, and managed attorneys or legal professionals before • Strong English written and verbal communication skills • Demonstrated ability to balance substantive legal work with operational and people management responsibilities • Comfort with data and metrics — you can read a dashboard, identify what the numbers are telling you, and communicate it clearly to stakeholders • Highly organized with strong judgment about how to triage and prioritize in a high-volume environment • High degree of professionalism and discretion; able to handle sensitive matters with appropriate care Preferred Qualifications • In-house legal experience, particularly at a technology or SaaS company • Experience building or standing up a new team, office, or function • Familiarity with data privacy regulations (GDPR, CCPA, LFPDPPP) and DSAR workflows • Experience working with Salesforce CRM or contract lifecycle management tools • Exposure to legal operations, process improvement, or working alongside a legal ops or shared services team • Comfort navigating ambiguity and working across time zones with a distributed team What Makes This Role Different Most legal management roles ask you to run something that already exists. This one asks you to build it. The Mexico City office will take its shape from the person who leads it — how it operates, what quality looks like, how the team develops, and how it earns the trust of the broader legal organization. LSS is undergoing an intentional reset, and the manager of this office will be central to what the team becomes. If you want ownership, visibility, and the chance to leave a real mark on how a global company does legal work, this is the role. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.