Manager, Loading Dock Operations

Job description

Position Title: Manager, Loadin g Dock Operations Department: Arena Operations Reports to: Director , Operations FLSA Status: Exempt / Full-Time Salaried Uni on Code: Non- Uni on Minimum Pay Salary : $ 84,000 Maximum Pay Salary : $ 90,100 Join Our Team at Barclays Center! Congratulations on taking your first step towards embarking on a new adventure at Barclays Center! At Barclays Center, our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. We look for people who live and breathe events and have a passion for sports entertainment. Our success depends on people who are committed to our purpose and have an appetite for progress. If this sounds like you, come join our comm uni ty! Our Company Values We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From creating innovative live entertainment to employee recognition, we make certain to incorporate our organizational values. ​ Key Attribu tes for Success The loadin g dock is fast-moving, high-pressure, and highly visible to promoters and production teams. Success in this role requires strong operational discipline, thoughtful coordination, and the ability to remain composed and solutions-focused when the pace picks up. These qualities are just part of what makes this role both challenging and rewarding. As an integral member of the Barclays Center team, you will have the opport uni ty to shape the behind-the-scenes operations that bring extraordinary live experiences to life. If you are energized by a dynamic environment, take pride in getting the details right, and enjoy being part of a team that makes it all happen , we invite you to explore the Manager, Loadin g Dock Operations opport uni ty. JOB SUMMARY : As Manager, Loadin g Dock Operations, you play a critical role in the day-to-day operations of Barclays Center, overseeing the arena’s subterranean loadin g dock with a strong focus on safety, organization, efficiency, and attention to detail. The Barclays Center loadin g dock is one of the venue’s most complex operational environments. It serves as the entry point for every show, team, truck, and delivery, often operating under tight timelines and in a highly condensed space. The Manager, Loadin g Dock Operations, is responsible for keeping this critical area safe, orderly, and efficient while balancing the needs of tenants, promoters, vendors, and internal departments. Supporting more than 200 events annually, this role manages the logistics that keep the arena moving—from concerts and NBA/WNBA games to daily deliveries and building operations. The Manager serves as a central point of coordination for dock traffic, mailroom functions, equipment, and support staff, ensuring that each interaction and movement is handled with precision and professionalism. Success in this role requires strong coordination, clear comm uni cation, sound judgment, and the ability to lead a team effectively in a fast-paced, event-driven environment. The ideal candidate is highly organized and brings demonstrated experience managing a busy loadin g dock operation within a multi-use facility. Strong technology skills, including proficiency with QTrak , Microsoft Word, and Excel, are required to create and maintain delivery schedules and support efficient daily operations. The Manager will also plan and implement associated work tasks, coordinate operational priorities, and supervise full- and part-time staff to ensure work is completed safely, efficiently, and to the highest standards. Eventful Overnights, Weekends and Holidays: This role is closely connected to the rhythm of Barclays Center events, including load-ins, load-outs , and event-day operations. With more than 200 events moving through the loadin g dock each year, weekends, holidays, evenings, and overnight hours are an important part of the role. As the first point of entry for every event, the loadin g dock is a fast-paced, high-energy environment where strong coordination, comm uni cation, and execution are essential. Endurance Beyond the Norm: The pace of live events can mean long days, late nights, and early mornings. The schedule will vary based on the event calendar and operational needs, requiring flexibility, resilience, and the ability to remain focused and effective throughout demanding shifts. The ability to maintain a steady presence and support the team through busy periods is key to success in this role. Juggling Client Relationships: The Manager, Loadin g Dock Operations, is at the intersection of multiple client relationships, with a focus on the Brooklyn Nets and New York Liberty. Success involves not only managing these relationships but also ensuring seamless coordination and execution of events and deliveries to meet the diverse needs of each client. The ability to balance and prioritize multiple clients simultaneously is a key component of success. Dynamic Teamwork: Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments. Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center. ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do Manage and coordinate the day-to-day activities of all deliveries and for the arena . Manage the Loadin g Dock Team during day- to-day operations during event and non-event hours . Manage, supervise and coordinate activities of workers engaged in loadin g and un loadin g of trucks and in moving and storing materials or products. Assist with enforcing daily deliver y schedule s for operation al efficiencies. Coordinate the arrival and departure of all events related trucks as well as the organization of Sports team player parking when required . Assist with the coordination of 3 rd party vendors such as waste services, off-site storage, and equipment service/rentals by enforcing the agreed upon scope of services within the various signed service agreements. Assists with hiring, training, and instructing the Loadin g Dock Team on the proper procedures for effectively and efficiently operating a 24-hour operation . Plan, schedule, and execute preventative and repair maintenance work when required on the loadin g dock with e quipment including (6) forklifts, (2) scissor lifts, snow removal equipment, dock levelers, roll doors, truck elevators and vehicle turntable . Assists with teaching, training and certifying new Employees on the safe and proper techniques of forklift and scissor lift operation . Provide a clean, safe environment for all personnel , tenants , vendors, clients and patrons. Supports and assists the department with recruiting, training, supervising, and evaluating departmental personnel and service providers. Preparing projected Event Cost Estimate/Analysis for specific areas of responsibility. Assisting with purchasing and inventory control systems as it rela tes to consumable items, tools and equipment within the Loadin g Dock and Mailroom. Establishing and maintaining effective working relationships with VP, Directors, Managers, Supervisors, employees, patrons, clients, service providers and corporate sponsors. CANDIDATE PROFILE: Who You Are Bachelor’s degree, or foreign equivalent, in Sport Management, Business, or Logistics/Supply Chain Management plus 2 years of progressively responsible positions and/or post baccalaureate experience in the job offered. Specific experience as it rela tes to an 18,000+ seat sports and entertainment multi-use facility; organizing and supervising operations for sporting and entertainment arena events. Must have a continuous drive and passion for creating exceptional experience s for all guests, employees, tenants and teams. Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other concert and family show promoters preferred. Experience in developing and managing budgets. Must be detail oriented, flexible, and able to always work with enthusiasm and professionalism, through a variety of circumstances by using good judgment. Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability , reliability and punctuality , working assigned and varying shifts and completing responsibilities in a timely manner are required . Must be able to pass a criminal background check and employment check prior to employment. Valid State Driver’s License is required . Fork and Aerial Lift Certification is required . KEY COMPETENCIES: Skills You Possess Must have the ability to stand, sit, crouch and bend throughout the course of daily activities. Ability to work in various clima tes based on the environment. Must have the ability to stand or sit in one location for a minimum of four hours at a time. Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook). M ust possess the technological capability to manage sma rt devices, including sma rt phones, laptops, tablets, and others. Must have the ability to read, write, and understand English in a working environment. Ability to adapt and work effectively in various parts of the facility. WORK ENVIRONMENT: Where You Will Be This position is fully on-site based in Barclays Center Arena located in the heart of Brooklyn, New York. This role requires consistent attendance to support daily operations, foster collaboration, and provide direct support to employees and business partners. Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.