Manager, Make Ready

Job description

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description The Manager, Make Ready is responsible for leading day-to-day vacant home turn execution across assigned markets, ensuring homes are delivered leasing-ready on time, within approved scope and budget, and to company standards for Clean, Safe, and Functional. This role directly supervises Make Ready Technicians and is accountable for team performance, turn cycle time, scope and cost management, vendor execution, quality control, and accurate documentation. The Manager serves as the primary field leader for assigned turn operations by setting daily priorities, coaching team performance, monitoring workload and capacity, removing operational barriers, and maintaining clear communication with the Director, Construction Operations and cross-functional partners. Regular field presence and travel within assigned markets are required. Essential Job Functions Leadership & Team Management · Lead, coach, schedule, and performance-manage assigned Make Ready Technicians, reinforcing accountability for safety, quality, productivity, attendance, documentation, and turn standards. · Conduct regular one-on-ones, field coaching, quality calibrations, safety meetings, and training; provide timely feedback and corrective action when expectations are not met. · Support technician recruiting, onboarding, development, cross-training, retention, and succession planning while identifying skill gaps and future staffing needs. · Review and approve technician timecards, overtime, attendance, and schedule adherence in accordance with company requirements. Make Ready Operations & Turn Execution · Manage full-cycle make-ready execution across assigned markets from move-out through final leasing readiness, including inspection, scope development, scheduling, repairs, punch, and final quality control. · Set daily and weekly priorities based on move-out volume, vacancy aging, leasing demand, committed ready dates, geography, and available labor and vendor capacity. · Validate scopes, labor and material needs, and target completion dates; coordinate technicians, vendors, and materials to reduce idle days, repeat trips, and handoff delays. · Forecast ready dates, monitor aging turns, remove operational barriers, communicate recovery plans, and escalate complex repairs or capacity constraints while maintaining timeline ownership. Scope, Cost & Vendor Management · Review scopes, estimates, pricing, and change requests for accuracy, completeness, and adherence to company standards, approved materials, budgets, and authorization levels. · Manage approved vendors through assignment, scheduling, progress follow-up, quality verification, issue resolution, and completion while maintaining clear accountability for scope and timing. · Monitor turn costs, labor productivity, vendor usage, and recurring cost drivers; identify opportunities to improve sourcing, process, materials, or labor mix without sacrificing quality. · Ensure accurate use of work order, inspection, mobile, timekeeping, photo, and other company systems, including required scope, cost, status, and completion documentation. Quality Control & Leasing Readiness · Ensure completed homes meet company Clean, Safe, and Functional standards and are leasing-ready before final status is released. · Conduct or ensure completion of punch and final quality-control inspections, verifying required repairs, cleaning, life-safety items, smart-home components, fixtures, and home functionality. · Reduce rework, callbacks, missed scope, and post move-in work orders by identifying root causes, coaching technicians, and holding vendors accountable for corrective action. Performance, Safety & Cross-Functional Coordination · Review team and market performance through established scorecards and KPIs, identify outliers or recurring issues, and implement action plans to restore or improve performance. · Promote and enforce a safe work environment, including required PPE, safe work practices, incident reporting, hazard identification, and prompt escalation of unsafe conditions. · Ensure make-ready work complies with company policies, manufacturer requirements, applicable building codes, and local, state, and federal laws and regulations. · Partner with Leasing, Property Operations, Maintenance, Procurement, Construction/Capital, Finance, and other teams to align readiness priorities, resolve barriers, and improve speed, quality, cost, and resident experience. · Perform other duties as assigned to support business objectives. Performance Expectations & Key Metrics: Performance will be evaluated based on team-level and market-level outcomes aligned with company and departmental goals. Metrics may include: · Move-Out to Start Time - Timeliness in completing inspections and beginning repair work following resident move-out · Dollars Per Day ($/Day) - Efficiency in progressing work relative to assigned scope and timeline expectations · Punch / Quality Control Timing - Timeliness in completing punch items and final quality checks · Post Move-In Work Orders (First 30 Days) - Quality of completed turns measured by work orders generated within the first 30 days of occupancy · Turn Cycle, Budget & Forecast Accuracy - On-time completion, active management of aging turns, accurate scopes and spend, and reliable ready-date forecasts. · Team, Vendor & Compliance Performance - Productivity, quality, documentation, safety, and compliance results for assigned technicians and service providers. Managers are expected to balance speed, cost, quality, and team development while delivering consistent leasing readiness and minimizing rework and post move-in issues. Required Qualifications Education · High school diploma or equivalent required; technical certification, trade school, associate degree, bachelor's degree, or related education preferred. Experience · 5+ years of residential maintenance, construction, renovation, make-ready/turn, facilities, or property operations experience. · 2+ years of supervisory or team-leadership experience with technicians, field employees, contractors, or multi-site service operations. · Single-family rental, multifamily, build-to-rent, military housing, production homebuilding, or other distributed residential portfolio experience preferred. Skills & Competencies · Strong knowledge of residential construction and maintenance systems, scopes of work, repair estimates, labor and material pricing, and quality standards. · Demonstrated ability to lead field employees, coach performance, set priorities, hold teams accountable, and manage multiple concurrent homes or projects. · Strong operational, financial, and analytical skills with the ability to interpret turn, productivity, cost, aging, and quality data and translate findings into action. · Strong vendor-management, organizational, problem-solving, and communication skills, including scheduling, pricing, quality control, issue resolution, and cross-functional coordination. · Proficiency with property management, work order, mobile inspection, timekeeping, reporting, and office productivity systems. · Valid driver's license and ability to travel regularly throughout assigned markets, including occasional overnight travel as business needs require. Physical Requirements The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation: · Ability to perform field inspections and physical tasks commonly associated with residential maintenance and construction, including standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs. · Ability to lift, carry, push, and/or pull materials and equipment of varying weights up to 50 pounds, with or without assistance. · Ability to use hands, standard maintenance tools, equipment, and mobile technology to inspect work and provide technical support as needed. · Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance. · Sufficient vision, with or without correction, to safely inspect property conditions, scopes, documentation, and completed work. Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position. Work Environment The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position: · Regular work performed in occupied and vacant residential properties, scattered-site homes, build-to-rent communities, construction or renovation sites, offices, and outdoor settings. · Frequent travel between properties and markets within the assigned area; occasional overnight travel may be required based on business needs. · Frequent exposure to varying weather conditions and to dust, odors, noise, chemicals, insects, rodents, and other conditions typical of residential maintenance, repair, and construction work. · Use of personal protective equipment (PPE) as required during field work and inspections. · Regular interaction with residents, technicians, vendors, contractors, managers, and internal business partners in a professional manner. · Work is often fast-paced with changing priorities, vacancy deadlines, service needs, and geographic constraints. · After-hours, weekend, or on-call escalation support may occasionally be required based on business needs. Why work for Maymont Homes? Our Mission - " We Positively Impact the Lives in the Communities We Serve ." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support. Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care. Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees. Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact. Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT