Manager, Mechanical Claims Adjuster

Job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Mechanical Claims Manager (Manager, Mechanical Claims Adjuster) has responsibility for the daily management of the company’s Mechanical Claims Adjuster Team. The Claims Department Call Center interacts with both external and internal customers throughout the servicing journey, so it is critical that the Claims Manager has the expertise to develop and lead a staff capable of delivering exceptional service and timely responses to all prospective and existing customers. Mechanical Claims Manager Profile: This position requires an individual with a strong technical background in mechanical and ancillary claims and proven skills in people management, process development, and implementation of programs, policies, and procedures. The Claims Manager must embrace technology and execute initiatives to achieve the company’s customer-focused vision. The Claims Manager will support a positive culture and develop people to evolve with changing business needs and practices. The Claims Manager is required to have technical experience resolving mechanical claims, including escalations, and to understand the company’s risk tolerance and product/service offerings. This position requires: 5 + years Mechanical Claims Adjuster/Adjudication experience Repair and/or claims adjudication experience in the areas of Automotive, Powersports, and Marine Work 2 + years of professional experience in leadership capacity The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Mechanical Claims Manager (Manager, Mechanical Claims Adjuster) has responsibility for the daily management of the company’s Mechanical Claims Adjuster Team. The Claims Department Call Center interacts with both external and internal customers throughout the servicing journey, so it is critical that the Claims Manager has the expertise to develop and lead a staff capable of delivering exceptional service and timely responses to all prospective and existing customers. Mechanical Claims Manager Profile: This position requires an individual with a strong technical background in mechanical and ancillary claims and proven skills in people management, process development, and implementation of programs, policies, and procedures. The Claims Manager must embrace technology and execute initiatives to achieve the company’s customer-focused vision. The Claims Manager will support a positive culture and develop people to evolve with changing business needs and practices. The Claims Manager is required to have technical experience resolving mechanical claims, including escalations, and to understand the company’s risk tolerance and product/service offerings. This position requires: 5 + years Mechanical Claims Adjuster/Adjudication experience Repair and/or claims adjudication experience in the areas of Automotive, Powersports, and Marine Work 2 + years of professional experience in leadership capacity Essential Functions: General management of the Claims Department and direct management of Claims Adjusters who handle both Ancillary and Mechanical Claims Plans, organizes, initiates, and enforces systems, policies, and procedures relative to the adjudication and resolution of all claim types Reviews the Claims Department functions in relation to daily workforce management to ensure the department is functioning in an efficient and effective manner Gives direction of workflow to optimize and maximize department output Reviews processes and procedures for modification and/or improvement to streamline and increase productivity, make recommendations, and work directly with the Director of Claims and Rates, and execute on such initiatives Resolves complex matters both internally and externally, including issues that are escalated by Claims Adjusters Works closely with the Director of Claims and Rates on the implementation of strategic initiatives and culture-building opportunities Schedules and conducts weekly meetings with the Claims Adjusters to ensure the day-to-day activities of each adjuster is maintaining workflow, production, and following processes and procedures Prepares and conducts annual performance reviews and conducts additional monthly (at least) performance feedback sessions with direct reports to develop the team’s knowledge and skills Reviews reports for scheduling, staffing, productivity, efficiencies, and other KPI’s as implemented within the department Establishes trusted professional relationships with agents, dealers, vendors, and colleagues by addressing issues and opportunities, identifying root causes, and implementing corrective action plans Completes other duties and projects given by the Director of Claims and Rates Supervisory Responsibilities: Provides direction to the claims Adjusters Team Player with Other Departments: Supports other teams Shares ideas that may help with organizational productivity with the Director of Claims and Rates Education and Qualification Requirements: Bachelor’s Degree and/or equivalent work experience Minimum 5 years of experience in a Mechanical Claims role Minimum 2 years of professional experience in leadership capacity Demonstrated management, communication, and writing skills Experienced with presenting and delivering training Proven ability to build and sustain a positive team culture Superior product knowledge of each and every contract administered by Global Administrators Thoroughly understand the ins and outs of the parts and labor guides like Mitchell and Alldata Fluent in working within the Global Admin system, Vander, and Assurant systems (will be trained to use these platforms) Required Skills and Experience: Reliable and punctual Driven to be the best A positive attitude while remaining cool under stress does not react without thoughtful consideration of the issue at hand Demonstrated ability to plan, organize, prioritize, and complete projects and assignments in a timely manner within an environment with competing deadlines Ability to provide thorough documentation of gathered information While the primary duties are outlined above, flexibility and a team-oriented mindset are essential, associates may be asked to contribute to projects or duties outside of their standard job responsibilities, provided they are reasonable and aligned with overall business needs. Exceptional organizational skills with the ability to manage the workflow of your work as well as the Claims Team Will take calls and adjudicate claims (working manager) Understands the importance of urgency and time sensitive issues and can be flexible to meet these demands. Demonstrated ability to solve customer problems using creative and effective techniques Sustained use of sound judgment and tact in applying policies, solving problems, and communicating standards Active listener with ability to adapt/respond Strong communication skills both verbal and written Ability to diffuse a situation or issue and work towards a peaceful resolution Receptive to providing coaching and development Capability to build trust and respect through solid leadership skills Knowledgeable and experienced working within the Microsoft Office Suite programs Ability to travel by land and air Typing/Alpha Numeric: 40 wpm + Strong 10-key Preferred Skills and Experience: Capability to build trust and respect through solid leadership skills Completion of all ASE, RV, Marine, and Powersport certifications (preferred) Proven excellence at building and maintaining relationships with associates and clients (dealers, agents, and customers) Creative thinker with the ability to recommend and implement team-building events Solid negotiation skills, with the ability to compromise, keeping everyone satisfied Repair and claims experience in the areas of Automotive, Powersports, and Marine Work Environment and Physical Requirements: Normal office environment Ability to frequently sit for long periods of time Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch Ability to constantly hear and talk, both in person and by phone Ability to grasp objects such as telephone and computer mouse Ability to efficiently utilize and navigate multiple computer monitor(s) and programs Finger dexterity to use a keyboard, calculator, and standard office equipment Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus Ability to work flexible hours Ability to lift at least 20 pounds Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce. The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Mechanical Claims Manager (Manager, Mechanical Claims Adjuster) has responsibility for the daily management of the company’s Mechanical Claims Adjuster Team. The Claims Department Call Center interacts with both external and internal customers throughout the servicing journey, so it is critical that the Claims Manager has the expertise to develop and lead a staff capable of delivering exceptional service and timely responses to all prospective and existing customers. Mechanical Claims Manager Profile: This position requires an individual with a strong technical background in mechanical and ancillary claims and proven skills in people management, process development, and implementation of programs, policies, and procedures. The Claims Manager must embrace technology and execute initiatives to achieve the company’s customer-focused vision. The Claims Manager will support a positive culture and develop people to evolve with changing business needs and practices. The Claims Manager is required to have technical experience resolving mechanical claims, including escalations, and to understand the company’s risk tolerance and product/service offerings. This position requires: 5 + years Mechanical Claims Adjuster/Adjudication experience Repair and/or claims adjudication experience in the areas of Automotive, Powersports, and Marine Work 2 + years of professional experience in leadership capacity The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Mechanical Claims Manager (Manager, Mechanical Claims Adjuster) has responsibility for the daily management of the company’s Mechanical Claims Adjuster Team. The Claims Department Call Center interacts with both external and internal customers throughout the servicing journey, so it is critical that the Claims Manager has the expertise to develop and lead a staff capable of delivering exceptional service and timely responses to all prospective and existing customers. Mechanical Claims Manager Profile: This position requires an individual with a strong technical background in mechanical and ancillary claims and proven skills in people management, process development, and implementation of programs, policies, and procedures. The Claims Manager must embrace technology and execute initiatives to achieve the company’s customer-focused vision. The Claims Manager will support a positive culture and develop people to evolve with changing business needs and practices. The Claims Manager is required to have technical experience resolving mechanical claims, including escalations, and to understand the company’s risk tolerance and product/service offerings. This position requires: 5 + years Mechanical Claims Adjuster/Adjudication experience Repair and/or claims adjudication experience in the areas of Automotive, Powersports, and Marine Work 2 + years of professional experience in leadership capacity Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.Accommodations for Applicants with a Disability:If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.