Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.Oversee Katch Mall operations, merchandising strategy, and sales performance.Design exclusive member benefits, campaigns, and fan experiences.Analyze member and customer insights to improve engagement and conversion.Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.Establish KPIs, operational processes, and performance reporting.Execute any ad-hoc tasks or projects as assigned by superior.RequirementsDegree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5 Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.Strong understanding of customer engagement, community building, and digital commerce.Experience in driving revenue growth and customer retention.Commercially minded, analytical, and results-oriented.Strong stakeholder management and communication skills.Experience in team management is preferred as supervisory level.Good command of written and spoken English and Chinese.Benefits Attractive remuneration package Career progression opportunities Discretionary performance bonus Medical & Dental insurance Birthday leave Anniversary leave Study leave Study subsidy scheme Employee property loan / personal loan scheme Numerous other staff benefits
- Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
- Oversee Katch Mall operations, merchandising strategy, and sales performance.
- Design exclusive member benefits, campaigns, and fan experiences.
- Analyze member and customer insights to improve engagement and conversion.
- Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
- Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
- Establish KPIs, operational processes, and performance reporting.
- Execute any ad-hoc tasks or projects as assigned by superior.
Requirements
- Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
- Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
- Strong understanding of customer engagement, community building, and digital commerce.
- Experience in driving revenue growth and customer retention.
- Commercially minded, analytical, and results-oriented.
- Strong stakeholder management and communication skills.
- Experience in team management is preferred as supervisory level.
- Good command of written and spoken English and Chinese.
Benefits
- Attractive remuneration package
- Career progression opportunities
- Discretionary performance bonus
- Medical & Dental insurance
- Birthday leave
- Anniversary leave
- Study leave
- Study subsidy scheme
- Employee property loan / personal loan scheme
- Numerous other staff benefits
Konew Fintech made use of its core competencies—which are financial capital, human capital and professional property knowledge—to develop a property loan business in Hong Kong. The Group is founded in 2002 to serve the urgent financial needs of customers with ‘3C s’ ── ‘Courtesy, Change and Capability’. Since then, its business has been expanding rapidly. In 2004, the Group has launched Konew Financial Express; and underwent a major rebrand to rebuild company’s identity, aiming at developing a brand-new platform between banks and other financial institutions to provide professional, speedy and flexible loan service to customers.
Konew Fintech made use of its core competencies—which are financial capital, human capital and professional property knowledge—to develop a property loan business in Hong Kong. The Group is founded in 2002 to serve the urgent financial needs of customers with ‘3C s’ ── ‘Courtesy, Change and Capability’. Since then, its business has been expanding rapidly. In 2004, the Group has launched Konew Financial Express; and underwent a major rebrand to rebuild company’s identity, aiming at developing a brand-new platform between banks and other financial institutions to provide professional, speedy and flexible loan service to customers.
