Manager, Mobility Marketplace

Job description

Get to Know the Team The Group Marketplace team manages Grab's marketplaces across Southeast Asia. You will work with team members across multiple departments by marketplace levers such as pricing, incentives, and allocation. The team also generates business insights and proposes data-driven strategic plans to grow the business across both transport and deliveries. Get to Know the Role We're looking for a Manager, Mobility Marketplace to join our team in Jakarta, Indonesia. In this role, you'll define, lead, and own the strategic direction and health of our Mobility Marketplace platform. You'll combine analytical rigor with business strategy to influence stakeholders and drive marketplace performance across the Indonesia mobility market. This is an exciting opportunity to make a meaningful impact on our platform's growth, profitability, and customer experience while working collaboratively with cross-functional teams. You will directly report to the Senior Manager. The role will be based onsite. The Critical Tasks You Will Perform Lead marketplace projects and workstreams to improve reliability and passenger experience across Indonesia's 2W and 4W mobility services. Monitor marketplace performance, investigate anomalies, and work with Product, Operations, and other teams to identify root causes and corrective actions. Combine data analysis with insights from passengers, driver-partners, and operating teams to understand marketplace problems. Develop tactical solutions and contribute to longer-term plans that improve availability, booking experience, service quality, and overall marketplace health. Propose and run experiments from end to end, including hypothesis development, experiment design, rollout coordination, results analysis, and recommendations. What Essential Skills You Will Need 5 years+ of relevant experience in strategy, analytics, project management, consulting, product operations, or a technology-related environment. Experience in Excel or Google Sheets, with working knowledge of SQL, Python or another analytical tool Experience managing projects involving multiple teams, from initial problem definition through implementation and evaluation. Experience in designing experiments, measuring results, or evaluating the impact of business initiatives. Bachelor's degree or equivalent practical experience. Quantitative, business, economics, engineering, or related backgrounds are advantageous. Experience in ride-hailing, marketplaces, logistics, e-commerce, travel, or another technology environment is advantageous but not required. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.