Manager, New Verticals- Retail Strategy & Operations

  ## **About the Team** The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like electronics, home improvement, apparel, and use cases outside of what people eat. ## **About the Role** As a Manager on the Retail Strategy & Operations team, with a focus on understanding the ins and outs of our P&L. You will own the planning, operating rhythm and manage the economics of DoorDash's Retail business. You'll work closely with Strategy & Operations, Finance, Product, Partnerships, and New Verticals platform teams to be successful. You'll be responsible for understanding different lines within our Retail P&L, setting the operating cadence that keeps Retail on plan: defining the metrics that matter, running weekly business reviews, and driving quarterly planning into focused sprints against growth and profitability. You’ll be the owner for knowing how the Retail business is performing and where to place bets to continue driving growth. You’ll own how we set consumer fees and structure merchant economics–partnering with our Platform team on fee architecture and making sure our strongest merchant deals are in place and performing. Your work bridges planning, pricing, and commercial strategy across retail categories. You turn targets into operating plans, and plans into measurable outcomes. This role requires strong financial acumen and comfort with data. You should move fluently between cents and millions, be able to make frameworks for tradeoffs, and be comfortable modeling when needed. SQL and a track record of building the tools you need will help. You will report into a Director on our Retail Strategy & Operations team and be an individual contributor, with the opportunity to build a team in the future. ## **You’re excited about this opportunity because you will…** - **Strategize.** From first principles, you'll shape how DoorDash Retail grows profitably — where we price to win and where we protect margin. - **Operate**. You'll set the rhythm that keeps the business on plan, turning ambitious targets into focused execution against growth and profitability. - **Analyze.** You'll let economics win the argument and pair them with instincts for how customers shop and what affordability levers matter most. - **Experiment.** You'll transform pricing strategies into structured tests that create measurable, actionable outcomes — and a sharper view of what works. - **Build.** You'll have your fingerprints all over Retail's economics, customers will be able to find more deals, and your planning cycle is the critical foundation for the rest of your teammates to build upon. - **Lead, collaborate and Influence.** You'll partner with and influence Finance, Product, Partnerships, and Platform teams to build and scale Retail. ## **We’re excited about you because…** - **You have 6-8+ years of experience.** You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, e-commerce, operations, strategy, consulting, banking, or a related experience). - **You are an owner.** You're always looking for opportunities to better your work product and own the outcome – both the good and the bad - **You're entrepreneurial.** You have a bias for action and are able to build things from the ground up. - **You’re analytical.** You let data win arguments, and you’re comfortable pulling your own data in SQL, building models, and building the tools you need to create 10x outcomes. - **You are AI Native.** You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot. - **You’re equally comfortable operating at 10,000 feet and 1 foot.**You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. - **You’re unafraid of ambiguity.** Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment - **You have a completed Bachelor’s Degree. MBA is a plus!** **Compensation** The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page [here](https://careers.doordash.com/). See below for paid time off details: - **For salaried roles:** flexible paid time off/vacation, plus 80 hours of paid sick time per year. - **For hourly roles:** vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $136,000—$200,000 USD ## About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. ## Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. **If you need any accommodations, please inform your recruiting contact upon initial connection.** Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:**.***Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) .*