Manager, NPC Relations & Planning - Asia, Oceania, Africa

Job description

*LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.* **Role Purpose** As Manager, NPC Relations and Planning, you are the trusted link between LA28 and the National Olympic and Paralympic Committees across Asia, Oceania and Africa. In the years leading up to the Games, you guide each Committee through the strategies and resource planning that turn ambition into delivery. You champion Paralympic integration and accessibility so that every delegation arrives known, supported and ready to compete. You create the relationships, plans and systems that do not yet exist, working from ambiguity toward clarity that both teammates and clients can rely on. **Key Job Responsibilities:** **A. NPC Relations** · Cultivate and maintain trusted, transparent, and authentic client relationships. · Support each client in designing strategies and efficient resource planning for successful participation in the Games. · Manage and track day-to-day client correspondence across assigned continental portfolio ensuring timely, transparent and clear communications · Support the production of key documents, policies, and client informational resources, and leading the distribution of those resources to clients in a timely, consistent and coordinated manner · Serve as the client escalation pathway throughout the Games lifecycle, leading and coordinating the consolidation of client issues/feedback and subsequent issue resolution. · Represent LA28 virtually at seminars and General Assemblies (as applicable) coordinating required meetings and presenting updates to regional stakeholders **B.** **NOC & NPC Planning** · Cultivate and grow trusted, transparent, and authentic relationships across assigned LA28 FA portfolio teams. · Support each FA in designing strategies and efficient resource planning for successful delivery of services that meet or exceed the expectations of NOCs and NPCs at Games-time. · Lead client and LA28 discovery meetings, presentations, and planning sessions to capture key information and trends in NOC and NPC planning · Oversee and maintain the client journey from touch-down to take-off, validating service levels and venue plans impacting the NPC delegation (athlete & team official) journey · Integrate with LA28 FAs as a trusted and valuable central resource of NPC specific information to support their planning. · Collaborate closely with the Athlete Relations FA and the Paralympic Integration FA to ensure the Paralympic athlete experience remains central to all planning activities. · Create strategies and action plans to mitigate identified gaps and meet the demands of respective both NOC and NPC delegations. · Design highly impactful client visits, webinars, and seminars, developing an effective agenda, liaising with the NCS Services & Operations team, and internal FAs on their participation and generation of post-visit follow-ups and reports **C.** **Paralympic Integration and Accessibility Lead** · Serve as a trusted partner and advocate for the NPC and Paralympic athlete community across operational planning activities, including service level reviews, stakeholder journey mapping, venue operating planning, and policy and procedure development. · Deepen planning and collaboration with the Accessibility and Paralympic Integration teams to ensure the Paralympic athlete and team official experience is monitored, tracked, and delivered in alignment with IPC requirements and LA28 service expectations. · Represent the NPC voice at Venue and Village planning forums, ensuring Paralympic-specific operational requirements, accessibility considerations, and athlete experience priorities are embedded into planning decisions from development through delivery. · Act as the primary NCS liaison to the Accessibility, Transition, and Paralympic Integration teams, proactively identifying risks, dependencies, and opportunities to enhance the end-to-end experience for NPC delegations and Paralympic athletes. · Leverage direct experience within the adaptive sport, disability, or Paralympic community to provide informed guidance, challenge assumptions, and champion inclusive operational solutions that reflect the lived experiences of athletes and team officials. **D. NCS Team and Administration** · Cultivate an inclusive, transparent, honest, and welcoming working environment for direct reports and the entire NCS team · Support the NCS growth strategy, onboarding process, and day-to-day leadership of future regional team members · Lead the recruitment process for NPC Relations and Planning roles within assigned region · Manage status tracking and reporting tools reflecting progress on NOC/NPC, and LA28 FA milestones and deliverable status · Manage the on-time delivery of program or NOC/NPC regional specific deliverables · Support the development of budgets and projects plans with well researched and validated client/project requirements and planning assumptions · Contribute to the design and implementation of core team processes and procedures · Set clear and measurable objectives to track team progress, performance, and trends to support a culture of continuous improvement and data-driven decision-making **E. Games-Time Operations** · Play a critical lead role in Games-time delivery, supporting the execution of NCS services, events, and operations for both the Olympic and Paralympic Games · Lead managing real-time operations including issue tracking, resolution workflows, and stakeholder communications · Contribute to the planning and readiness of the NCS Games-time operations, including schedules, documentation, and workforce coordination for the team · Support delivery of CdM meetings, NCS spaces, and other key programming · Support a wide range of operational activities such as team arrivals, workspace setup, stress tests, reporting, ceremonies support, and critical incident response **Required Competencies** · Minimum 7+ years of relevant experience, including direct National Olympic or Paralympic Committee experience gained at multi-sport events. · Direct Olympic and Paralympic Games experience within the National Olympic and Paralympic Committee ecosystem is required. · In-depth knowledge of the Paralympic Movement and of Paralympic Games operations across both planning and Games delivery. · Experience within the adaptive community or the wider Paralympic Movement. · Direct experience working with senior stakeholders and events across Asia, Oceania or Africa at executive level. · French or Russian language is required, alongside Microsoft Office fluency and exceptional Excel and Smartsheet data management skills. **Valued Experience** · Existing relationships with National Paralympic Committees and their Games-time needs. · Track record leading multicultural teams and managing budgets responsibly. · Complex data reporting and project management across competing priorities. · Bachelor's degree preferred, or equivalent practical experience. **What We Offer** · A historic opportunity to shape the National Committee experience for the Games. · Broad cross-functional exposure across LA28 and the global Olympic and Paralympic community. · Meaningful scope, real ownership and transferable skills that outlast the Games themselves. · An inclusive team where teammates support teammates and success is genuinely shared. **What This Role Means for the Games** Every National Olympic and Paralympic Committee arriving in Los Angeles will feel this work. By planning early and advocating for accessibility, you help each delegation experience a Games that is welcoming, well run and worthy of the moment. **Physical Requirements & Working Conditions** · Available to work onsite in our Downtown Los Angeles-based office. · The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. · The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment. · Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. · Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. · During the Games this role works from the Olympic and Paralympic Village, delivering NCS services across both Games. **Compensation** The annual base salary range for this position is **$88,000 - $115,000**. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law. **Accommodation** LA28 is committed to providing an inclusive and accessible recruitment process. If you require an accommodation at any stage, please let us know and we will work with you to meet your needs. **Equal Opportunity** LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.