Manager of 3(16) Department, (TFG)

About The Finway Group, (TFG):

The Finway Group is a national retirement plan services firm based in Des Moines, Iowa, with a presence across 43 states, serving as the Pooled Plan Provider (PPP), Third-Party Administrator (TPA), and 3(16) Named Fiduciary for all plans it administers. Finway offers a comprehensive suite of single-employer and Pooled Employer Plan (PEP) retirement solutions, providing employers flexible, turnkey retirement plan options. With approximately 50 team members and a 96%+ client retention rate, Finway has built a reputation for high-touch, results-driven retirement plan management. TFG is an operating partner of Strongpoint Partners, a leading tech-enabled financial services retirement platform backed by Shore Capital Partners (SCP).

Position Summary:

The Finway Group, a Strongpoint Partners company, is seeking a Manager, 3(16) Department to lead our growing team and oversee the delivery of exceptional fiduciary administration services. This role is responsible for managing day-to-day team operations, developing and coaching team members, ensuring outstanding client service, and driving operational excellence across the department.

The ideal candidate is a collaborative leader with deep retirement plan knowledge, strong relationship management skills, and a passion for developing people while ensuring clients receive a best-in-class experience.

PLEASE NOTE: This is a fully remote position for candidates in the Eastern and Central time zones only; due to the primary locations of our client teams, preference will be given to those in the Atlanta area who are able to work on a hybrid schedule.

Key Responsibilities:

• Lead, mentor, and develop a team responsible for delivering 3(16) fiduciary services to retirement plan clients.
• Foster a culture of accountability, collaboration, and continuous improvement while supporting employee growth and development.
• Ensure exceptional client service by overseeing client relationships, resolving escalated issues, and maintaining high service standards.
• Monitor team performance, workload distribution, and key performance metrics to ensure organizational goals are achieved.
• Partner with internal teams to support fiduciary operations, compliance initiatives, and process improvements.
• Drive operational efficiency by identifying opportunities to improve workflows, service delivery, and client satisfaction.
• Support onboarding, training, and ongoing development of team members.
• Build and maintain strong relationships with plan sponsors, advisors, and internal stakeholders.
• Other duties as assigned.

Minimum Qualifications:

• 3–7 years of experience in retirement plan administration, employee benefits, financial services, or client relationship management.
• Demonstrated success delivering exceptional customer experiences while driving team accountability and achieving organizational goals.
• Previous supervisory, team lead, or management experience preferred.
• Experience working with 401(k) plans, Pooled Employer Plans (PEPs), or other defined contribution retirement plans.
• Strong knowledge of retirement plan operations and fiduciary services.
• Excellent leadership, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A collaborative mindset with a passion for coaching, developing, and supporting high-performing teams.

Pay Transparency Statement:

The anticipated pay range for this position is $65,000–$70,000 annually. At Strongpoint Partners, salary ranges reflect the minimum and maximum base pay for the posted position across all U.S. locations. Individual compensation is determined based on geographic location, job-related skills, experience, education, and certifications. Total compensation includes base pay and a comprehensive benefits package.