Manager of Clinical Operations and Quality - RN Required

Job description

About Sevaro Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care. We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered. POSITION OVERVIEW The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners. This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence. KEY RESPONSIBILITIES TELEHEALTH PROGRAM IMPLEMENTATIONS - Lead and manage telehealth implementation projects from kickoff through go-live. - Develop and maintain project plans, timelines, workflows, and implementation documentation. - Coordinate communication between internal teams and hospital stakeholders to ensure successful execution. - Manage multiple implementation projects simultaneously while meeting deadlines and operational goals. - Coordinate onsite implementation and training visits with hospital partners as needed. - Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable. QUALITY IMPROVEMENT & CLINICAL OPERATIONS - Monitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed. - Identify and communicate operational issues to hospital partners in a timely manner. - Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers. - Manage documentation requests from hospital partners and coordinate provider follow-up promptly. - Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review. - Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns. - Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis. - Participate in hospital stroke committee meetings and educational sessions. - Coordinate educational lectures, mock drills, and Sevaro training initiatives. - Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines. - Support pre-implementation meetings and onboarding activities for new hospital partners. - Review stroke alert workflows, protocols, and order sets for quality improvement opportunities. - Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards. - Fulfill on-call responsibilities as assigned to ensure continuity of operational support. CLINICIAN & HOSPITAL PARTNERSHIP MANAGEMENT - Serve as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation. - Foster strong clinician relationships through responsive communication and operational support. - Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management. - Coordinate onsite quality visits and service expansion initiatives. - Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes. - Provide educational resources and operational support to ensure successful program utilization. QUALIFICATIONS - Active RN License required. - Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field. - Minimum 3+ years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program. - Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff. - Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies. - Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability. Preferred - Master’s degree in Nursing, Healthcare Administration, or a related field. - Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis. - Experience with clinical accreditation processes and quality standards. - Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards. - Project management experience, including leading cross-functional or multi-site initiatives. - Comfort with emerging healthcare technologies, including collaborative platforms and data analytics tools. WHAT WE OFFER - Competitive compensation - Medical, dental, and vision insurance - Short-term disability coverage - PTO and company-paid holidays - Fully remote work environment - Technology equipment provided - Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide. - Collaborative, mission-driven culture focused on patient outcomes and operational excellence