Manager of Consumer & BLC Collections

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary The Manager of Loan Operations is responsible for day to day management assigned area of operational support functions. This role ensures accurate, timely, and compliant handling of loan activities while leading a team of operations staff. The Manager supports process improvements, maintains strong internal controls, and partners with lending teams to deliver a high-quality customer experience. Essential Duties and Responsibilities  Supervise and support loan operations staff, providing coaching, performance management, and training to ensure team effectiveness. Foster a collaborative, service-oriented team environment  Manage daily workflow, staffing levels, and workload distribution.  Monitor pipeline activity, exceptions, and backlog to meet service-level expectations.  Serve as a point of contact for operational inquiries and issue resolution.  Maintain proper loan documentation, procedures and operational documentation.  Support internal and external audits by providing documentation and addressing findings.  Identify opportunities to improve workflow efficiency and reduce errors.  Support implementation of process enhancements and system updates.  Utilize loan systems (LOS, core banking) to track and manage operational performance.  Partner with lenders, credit teams, and other departments to ensure smooth loan execution.  Support customer service efforts related to loan servicing and transactions.  Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.  Performs other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills o Ability to read, analyze and interpret documents such as financial reports, legal documents, procedures manuals, general business correspondence and/or journals or government regulations. o Working knowledge of commercial, consumer, and business loan processes. o Familiarity with loan documentation, servicing practices, and systems. o Understanding of applicable lending regulations and compliance requirements. o Strong organizational, problem-solving, and multitasking abilities. o Effective communication and interpersonal skills. o Attention to detail and commitment to accuracy. Education and/or Experience o BS/BA Degree in Business, Finance or a related field is preferred, or equivalent experience. o 5+ years of banking experience, with significant focus in loan operations. o 2+ years of leadership/management experience. Specialized Training: o none Computer Skills o MS Office programs (Proficient in MS Excel) o Working experience in Jack Henry Silverlake, Fiserv or equivalent banking software (system administrative experience preferred). Certificates, Licenses, Registrations o None Other Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.