Manager of End User Computing (EUC) & Client Architecture

Job description

The Manager of End User Computing (EUC) & Client Architecture is responsible for the strategy, architecture, engineering, security, lifecycle management, and operational delivery of enterprise endpoint and virtual desktop technologies across the organization. This role leads a team of approximately 15 technical professionals supporting endpoint management, virtual desktop infrastructure, mobility, software deployment, patch management, and end-user experience initiatives in a highly regulated, payment-processing environment. This role also includes responsibility for endpoint and infrastructure support of payment processing environments, including payment terminals and platforms such as CenPOS, as well as supporting specialized industry systems including automotive OEM-integrated applications. This role also includes responsibility for endpoint and infrastructure support of payment processing environments, including payment terminals and platforms such as CenPOS, as well as supporting specialized industry systems including automotive OEM-integrated applications. This role is fully onsite out of our HQ in FLL. At this time, we are not considering applicants who require employment authorization sponsorship (1) as a condition of eligibility for employment with the Company or (2) at any point during the term of their employment. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship by the Company. Key Responsibilities Leadership & Team Management Lead, mentor, and develop a high-performing EUC and client engineering team of approximately 15 engineers, administrators, architects, and support specialists. Establish operational objectives, KPIs, service standards, and continuous improvement initiatives. Manage staffing, performance management, succession planning, training, and vendor relationships. Foster a culture of accountability, innovation, collaboration, and customer-centric service delivery. End User Computing Strategy & Architecture Define and execute enterprise EUC strategy, roadmap, and architecture standards. Lead modernization initiatives across desktop engineering, endpoint security, virtualization, and mobility platforms. Drive standardization and automation of endpoint deployment, configuration, and lifecycle management. Evaluate emerging technologies and recommend innovative solutions to improve user experience, security, and operational efficiency. Endpoint Management & Security Oversee enterprise endpoint management platforms including: Tanium Microsoft Intune Mobile Device Management (MDM) platforms Manage endpoint compliance, vulnerability remediation, patch management, software distribution, and asset lifecycle. Ensure adherence to cybersecurity standards, audit requirements, and regulatory compliance frameworks. Partner with Information Security teams to implement endpoint hardening, zero-trust initiatives, and threat mitigation strategies. Virtual Desktop & Workspace Services Lead architecture and operational support for: Citrix Virtual Apps and Desktops Virtual Desktop Infrastructure (VDI) environments Optimize virtual workspace performance, availability, scalability, and user experience. Support hybrid workforce initiatives and secure remote access solutions. ITSM & Operational Excellence Manage IT service delivery processes leveraging: ServiceNow Ensure effective incident, problem, change, and configuration management practices. Drive automation, self-service capabilities, and operational efficiencies. Develop dashboards, metrics, and executive reporting for service performance and operational health. Payment Systems & Business Application Support Support endpoint and client architecture requirements for payment systems, including payment terminals and POS environments. Lead support, integration, and operational management of payment platforms such as CenPOS. Ensure high availability, security, PCI compliance, and audit readiness for payment-processing environments. Manage lifecycle, patching, and configuration of distributed payment endpoint devices. Collaborate with infrastructure, security, networking, and application teams to support enterprise business operations. Patching & Software Lifecycle Management Oversee enterprise patch management strategy and execution across desktops, laptops, mobile devices, VDI platforms, and payment endpoint devices. Ensure timely remediation of vulnerabilities and compliance with SLAs. Manage software packaging, deployment, version control, and endpoint lifecycle governance. Automotive Industry Systems Support Provide endpoint and VDI support for automotive OEM systems and dealership platforms. Ensure compatibility, performance, and security of client environments supporting industry-specific applications. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 5-8 years of progressive IT infrastructure and endpoint engineering experience. 5+ years of leadership experience managing technical teams in enterprise environments. Deep expertise with: Tanium Microsoft Intune Mobile Device Management (MDM) Citrix Virtual Apps and Desktops Enterprise patch management solutions ServiceNow Experience supporting payment systems, including payment terminals and POS environments. Strong knowledge of Windows endpoint architecture, endpoint security, software deployment, and VDI technologies. Experience with automation and scripting technologies such as PowerShell. Strong understanding of ITIL practices and operational governance. Preferred Qualifications Experience supporting largescale enterprise environment 25+ endpoints. Microsoft, Citrix, and Endpoint Management. Familiarity with Zero Trust architecture and modern endpoint security frameworks. Experience with payment platforms such as CenPOS and PCI-regulated environments. Experience supporting automotive OEM systems or dealership platforms such as CDK. Core Competencies Strategic Leadership Endpoint Architecture Operational Excellence Innovation & Transformation Team Development Vendor Management Cybersecurity Awareness Executive Communication Customer Experience Focus Problem Solving & Decision Making Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.