Manager of Events and Experience

Job description

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally. Who are we? Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts. Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world-class golf course, spa services, outdoor pursuits, and immersive local experiences. The Director of Events will be involved in all aspects of major club functions, including club events, private events, member parties, major and minor golf tournaments, and more. In this role, you will contribute to creating the Discovery Land Company experience for our members and fellow employees, playing a pivotal role in maintaining the brand and infusing our community with a unique sense of "vibe." You will be responsible for ensuring seamless coordination and exceptional service across all events. As a leader, you will serve as a role model for the team and are expected to be present at all key events. What you will do? • Drive the company’s mission, vision, and values through daily operations and interactions. • Lead by example, fostering a culture of excellence, inclusivity, and continuous improvement within the team and across the club. Focus on developing team members and ensuring they embody the club’s culture, professional work ethic, and collaborative spirit while working closely with all departments. • Cultivate strong partnerships with vendors and staffing agencies to source high-caliber personnel for events. Continuously seek new vendors and partners, building and maintaining a comprehensive database of creative and reliable suppliers. • Oversee all aspects of events, including club events, private member parties, major and minor golf tournaments, and other special occasions, ensuring seamless execution and exceptional member satisfaction. • Partner with the Member Services and Member Experience teams to develop and manage a comprehensive master calendar, coordinating the planning, communication, sales, marketing, and promotion of all member and private events, with a focus on increasing participation and engagement. • Organize and lead planning meetings, develop and manage event budgets, and prepare Banquet Event Orders (BEOs), Critical Paths, floor plans, mood boards, and event timelines. • Utilize Canva effectively to design event flyers and promotional materials for member and team member communications. • Keep departmental managers and staff informed of upcoming functions, changes, and expectations through clear, consistent, and timely communication. • Plan and lead the weekly Events Meeting. • Build and maintain strong relationships with members while promoting additional catering and event revenue opportunities. • Ensure all event and catering commitments align with approved budgets and operational objectives. • Obtain and manage quotations for furniture, rentals, photography, entertainment, floral arrangements, decorations, and audiovisual services, and prepare contracts detailing the agreed services. • Ensure all contracts and agreements are signed and approved before any event-related purchases or commitments are made. • In partnership with Member Services, oversee the sales, marketing, and promotion of all member and guest private events, functions, and activities, ensuring expectations are consistently exceeded, member retention goals are achieved, and member relations objectives are met. • Evaluate the success of events through feedback, performance metrics, and post-event reports, implementing improvements where necessary. • Schedule, organize, supervise, and inspect all event setups, breakdowns, and service standards with appropriate advance planning. Maintain a visible presence at all major annual club events. • Respond promptly and professionally to all member and guest inquiries, requests, and concerns. • Collaborate with Food & Beverage Management to determine staffing requirements and schedules for events, catering functions, and banquets. Coordinate contract labor when required. • Develop and manage event budgets, review financial reports, and implement corrective actions as necessary to achieve financial objectives. • Ensure all events are billed accurately and that invoices are processed and submitted in a timely manner. • Perform any additional duties and responsibilities as assigned by Club Management. What are we looking for? • Bachelor's degree required. A degree in Business Administration, Marketing, Hospitality Management, or a related field is preferred. • Five (5) or more years of experience in a relevant industry or professional role, preferably within hospitality, events, or luxury service environments. • Design skills are highly desirable. Proficiency in Microsoft Office, Canva, and Adobe Creative Suite is preferred. • Strong performance management and team development capabilities, with the ability to motivate, coach, and inspire high-performing teams. • Solid knowledge of event planning, Critical Path development, event budgeting, and the preparation and management of Banquet Event Orders (BEOs). • Excellent communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization. • Results-driven, adaptable, and solution-oriented, with strong problem-solving and strategic thinking abilities. • Exceptional verbal and written communication, presentation, and interpersonal skills. • Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. What do we offer? Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local. If you have what it takes and want to build a career , this is the place for you! #LI-TP1