Manager of Strategic Operations

Job description

Gastro Health is currently looking for an enthusiastic full-time Strategic Operations Manager to join our team in Miami! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours – and we enjoy paid holidays, plus paid time off. This position offers a great work/life balance! No weekends or evenings! We are growing rapidly and support internal advancement We offer competitive compensation Benefits: Medical Dental Vision Spending Accounts Life / AD&D Disability Accident Critical Illness Hospital Indemnity Legal Identity Theft Pet 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees Here are some of the duties you will be responsible for: As a Strategic Operations Manager at Gastro Health, this role supports the execution of enterprise strategic initiatives, special projects, operational improvement efforts, and cross-functional transformation programs. Working closely with physicians, operational leaders, and support center teams, the Manager translates organizational priorities into actionable project plans, coordinates implementation activities, and supports the adoption of new processes, programs, and capabilities. The Manager serves as a bridge between strategy and execution, helping ensure initiatives are effectively deployed, monitored, and sustained. Through project management, stakeholder engagement, analytical thinking, and collaborative leadership, this position contributes to organizational effectiveness, operational excellence, physician experience, and patient experience. Key Responsibilities: • Lead and support strategic initiatives and special projects aligned with organizational priorities. • Coordinate project planning activities, including timelines, milestones, resource requirements, dependencies, risks, and mitigation plans. • Partner with operational, clinical, financial, and support center leaders to ensure effective execution of assigned initiatives. • Track project progress, monitor deliverables, and communicate clear status updates to stakeholders and leadership. • Assist in the deployment and rollout of enterprise programs, operational changes, technology-enabled solutions, and new business processes across practices and support center functions. • Identify operational improvement opportunities through stakeholder feedback, observation, data analysis, and process review. • Facilitate working sessions, project meetings, governance forums, and stakeholder alignment discussions. • Develop implementation plans, communications, training materials, job aids, and adoption support tools for new initiatives. • Support organizational standardization by documenting, refining, and implementing scalable best practices across markets and functions. • Monitor project and operational performance metrics and develop recommendations for continuous improvement. • Create presentations, executive summaries, dashboards, decision materials, and status reports for leadership teams. • Collaborate with Information Technology, Revenue Cycle, Operations, Human Resources, Finance, Clinical Affairs, and other functional teams to advance project objectives. • Support change management efforts by fostering stakeholder engagement, managing communications, and encouraging adoption of new processes and programs. Page 3 of 3 • Maintain project documentation, governance materials, and initiative tracking tools using platforms such as Smartsheet, Microsoft Teams, SharePoint, and OneDrive. • Participate in enterprise transformation initiatives and organizational improvement efforts as assigned. • Travel domestically as needed Minimum Requirements : 4-6 years of experience in healthcare operations, strategic operations, management consulting, project management, or a related field. Experience leading cross-functional projects and coordinating multiple stakeholders is required. Experience supporting operational improvement, standardization initiatives, or enterprise deployments is preferred. Physician practice management, ambulatory healthcare, or multi-site healthcare experience is preferred. Preferred Skills: Project & Execution Management - Demonstrated ability to lead projects and strategic initiatives through planning, execution, deployment, and follow-through. Strong organizational, prioritization, time management, and program management skills with the ability to manage multiple competing priorities. Communication & Stakeholder Engagement - Excellent verbal, written, and presentation skills with the ability to facilitate meetings, communicate complex information clearly, and build productive relationships across all levels of the organization. Analytical Thinking & Continuous Improvement - Strong problem-solving capabilities with the ability to analyze data, identify root causes, evaluate opportunities, and drive process improvements that enhance operational performance. Change Leadership & Influence - Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority while fostering accountability and alignment across cross-functional teams. Adaptability, Innovation & Results Orientation - Demonstrated attention to detail, adaptability, and commitment to achieving results. Ability to leverage technology and innovative approaches to improve operational effectiveness and support organizational objectives. Healthcare Operations (physician practice operations and ambulatory healthcare workflows) Business Operations (project management & process improvement methodologies, strategic planning frameworks) Data & Analytics (dashboard development, performance reporting, KPI & metric analysis, root cause analysis) Technology & Digital Solutions (AI native, Microsoft Office Suite, SmartSheets, practice management software) Gastro Health is the largest gastroenterology multi-specialty group in the country. We are over 300 physicians strong with over 100 locations throughout the nation, including Florida, Alabama, Ohio, Maryland, Washington, Virginia, and Massachusetts. We employ the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. Gastro Health is always looking for talented individuals who share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees, which includes: Cigna healthcare, dental, vision, life insurance, 401k, profit-sharing, short & long-term disability, HSA, FSA, and PTO plus paid holidays. Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We thank you for your interest in joining our growing Gastro Health team!