Manager of Supportive Housing (Jessie Street Terrace)

Location: Jessie Street Terrace
Property Type: Supportive

Manager of Supportive Housing

The Manager of Supportive Housing reports to the Director or Senior Manager, Support Housing and plays a critical role in implementing MidPen Services’ supportive housing strategies across a diverse, 12-county portfolio. The Manager, Supportive Housing is responsible for the day-to-day oversight and management of a portfolio of properties and staff. This position manages, coaches, and supports a team of up to seven site staff. The Manager, Supportive Housing provides programmatic/clinical oversight, program implementation, and administrative oversight to Suppotive Housing programs to minimize crisis and support stable housing. The Manager, Supportive Housing also manages external partner relationships, which may include public agencies, referral partners and/or 3rd party partners who provide on-site health programs and support.

Responsibilities:

Program Efficacy & Efficiency

• Provide programmatic support and guidance to support services staff to ensure high-quality delivery of services; consult with case management staff on direct service and documentation
• Serve as a member of the management team for supportive housing, including sharing best practices across the supportive housing team
• Partner with Property Management to address site-level challenges; respond to crises, including after-hours emergencies, in a timely manner and ensure key partners and stakeholders are appropriately involved and informed
• Represent Resident Services at monthly community meetings for assigned portfolio
• Ensure compliance with the Supportive Housing Operations Manual and regulatory and contractual requirements
• Implement resident needs assessments and bi-annual resident satisfaction surveys; create a culture of customer service and incorporate resident voice into decision-making
• Manage initiatives and special projects serving high-acuity populations while ensuring adherence to property and program budgets

Effective Team Building

• Manage a portfolio of properties and associated staff, including Senior Case Managers and Case Managers
• Provide direct support, supervision, professional development, and performance management for direct reports
• Effectively onboard new team members and manage annual planning and goal-setting processes for assigned portfolio
• Run portfolio team meetings and help design and facilitate in-person trainings and meetings for the supportive housing team

Partnerships

• Manage partnerships within assigned portfolio and develop new relationships with outside service providers to enhance on-site service delivery to tenants
• Support Property Management in resolving challenges during lease up due to coordinated entry
• In collaboration with the CalAIM team, manage implementation of CalAIM within assigned portfolio
• Support the Director and Senior Managers in ensuring mutual accountability and regular feedback with third-party partners

Data-driven decision-making

• Review portfolio-wide data to identify successes, opportunities for improvement, and inform changes to strategy related to acuity and vulnerability
• Ensure staff follow reporting requirements, including timely and accurate Salesforce documentation, HIPAA compliance, data security practices, and regulatory/funder reporting
• Identify staff training needs related to data and reporting and ensure appropriate training is provided

Qualifications:

• Strong project management and operational leadership skills with excellent organizational skills and attention to detail
• Strong collaboration and communication skills, with the ability to work effectively with internal partners, site staff, residents, public agencies, and community stakeholders
• Familiarity with best practices including motivational interviewing, Housing First, harm reduction, and trauma-informed care
• Demonstrated biopsychosocial assessment skills, clinical judgment, discretion, and crisis-resolution abilities when working with diverse stakeholder teams
• Demonstrated ability to work effectively with diverse communities, including in multilingual environments
• Proficiency with Salesforce or comparable HMIS, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), and other productivity tools
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation

Education and Experience 

• B.A. or B.S. degree or an equivalent combination of education and relevant experience
• M.S.W or M.A. in psychology, counseling, or a related field and LCSW/MFT preferred 
• 5 years’ experience working in a social service, or community-based organizational setting including at least 3 years of experience in case management with high-acuity populations in an affordable housing setting; additional experience working in a clinical environment preferred 
• Two years’ experience directly supervising case managers
• Experience supervising and coaching team members for performance
• Experience implementing and evaluating programs and services for high-acuity populations; experience managing contracted partners strongly preferred
• Prior experience with Coordinated Entry and HMIS systems preferred

Pay Range

$84,000 - $94,500 Annual Salary - Pay based on applicable experience and qualifications