Manager of Wellness, Recreation, and Social Coordination

Job description

The Manager of Wellness, Recreation, and Social Coordination is responsible for developing, implementing, and managing a comprehensive workforce engagement program at a large-scale workforce accommodation site outside of Dallas, Texas. This role is designed to improve quality of life for residents living and working away from home by creating structured opportunities for physical activity, recreation, wellness, relaxation, social connection, and community building. The Director will lead the planning and delivery of programs that support the mental, physical, emotional, and social well-being of a diverse workforce. This includes organized sports, fitness activities, recreational programming, wellness initiatives, hobby and interest groups, cultural events, social gatherings, tournaments, team-building activities, and quiet-space programming for employees working varied schedules. This is a rotational, site-based position. The anticipated rotation will be either 14 days on and 14 days off, or 21 days on and 10 days off, depending on operational requirements. Meals and accommodations will be provided while on rotation at the site. Applicants must be legally entitled to work in the United States. Proof of work authorization may be required as part of the recruitment and onboarding process. This position plays a critical role in improving workforce morale, reducing isolation, supporting retention, encouraging healthy lifestyle habits, and creating a positive, respectful, and inclusive site community. The successful candidate will be a hands-on leader who can operate in a fast-paced, 24/7 workforce accommodation environment while balancing hospitality, safety, inclusion, creativity, and operational discipline. Key Objectives of the Role The Director of Wellness, Recreation, and Social Coordination will be responsible for achieving the following objectives: Create a vibrant and inclusive site community that supports worker morale, engagement, and overall well-being. Develop structured recreation, sport, wellness, and social programs that are accessible to employees across multiple shifts. Encourage social engagement among residents by facilitating meaningful connections and positive group activities. Promote healthy lifestyles through fitness, wellness education, recreational opportunities, and stress-management activities. Improve the overall resident experience and contribute to workforce retention and productivity. Ensure all programs are delivered safely, professionally, and in alignment with site rules, company policies, and client expectations. Establish measurable outcomes and reporting systems to track participation, satisfaction, and program effectiveness. Primary Responsibilities 1. Program Strategy and Development Design and implement a comprehensive wellness, recreation, and social engagement strategy for the workforce accommodation site. Develop annual, quarterly, monthly, and weekly programming calendars. Create programs that support physical activity, mental wellness, social connection, relaxation, personal development, and entertainment. Ensure programming is inclusive of different age groups, cultures, physical abilities, interests, religions, languages, and work schedules. Build programming around site demographics, workforce needs, seasonal conditions, available facilities, and operational constraints. Identify gaps in the resident experience and create initiatives to improve engagement, morale, and well-being. Align all programs with the broader site operations plan, client expectations, health and safety standards, and workforce retention goals. Balance high-energy activities with low-key and quiet programming for workers needing rest, decompression, or recovery. 2. Sport and Recreation Programming Organize and manage recreational sports leagues, tournaments, drop-in activities, and casual competitions. Develop programming such as basketball, soccer, volleyball, softball, pickleball, cornhole, flag football, walking clubs, running clubs, fitness challenges, table tennis, billiards, darts, and other appropriate activities. Coordinate indoor and outdoor recreation opportunities based on available facilities, weather, safety requirements, and participant demand. Establish fair rules, schedules, sign-up processes, tournament brackets, and codes of conduct for all sports and recreation activities. Ensure sports and recreation programs are accessible to workers on day shift, night shift, rotating schedules, and weekends. Promote participation from both experienced athletes and beginners. Coordinate equipment procurement, inventory, maintenance, storage, inspection, and replacement. Monitor recreation areas to ensure safe, respectful, and appropriate use. Work with site safety teams to assess risks related to sports and physical activities. Ensure injuries, incidents, or unsafe behaviours are reported and managed according to company procedures. 3. Wellness and Healthy Lifestyle Programs Develop and implement wellness programs that promote physical, mental, emotional, and social well-being. Coordinate fitness classes, stretching sessions, yoga, mobility work, walking groups, nutrition awareness, hydration campaigns, sleep education, smoking cessation support, and stress-management initiatives. Partner with food services teams to promote healthy eating options and nutrition awareness. Work with health, safety, HR, to support awareness of mental health, fatigue, substance abuse prevention, financial wellness, and other relevant topics. Coordinate wellness campaigns tied to monthly themes such as heart health, mental health awareness, injury prevention, hydration, heat stress, sleep hygiene, and healthy habits. Create programs for workers who may be new to fitness or hesitant to participate in formal activities. Support a culture where workers feel comfortable seeking help, participating in wellness 4. Social Coordination and Community Building Plan and execute social events that create connection, belonging, and positive morale among residents. Organize events such as movie nights, BBQs, themed dinners, game nights, trivia nights, live entertainment, holiday celebrations, cultural recognition events, workforce appreciation days, music nights, hobby groups, and community competitions. Create structured opportunities for workers to meet others outside of their immediate work crews. Support integration of new residents through welcome events, orientation activities, buddy systems, and newcomer engagement. Develop programs that encourage cross-shift and cross-department interaction while respecting operational schedules. Create inclusive programming for individuals who may not participate in sports or fitness activities. Encourage respectful social behaviour and help reinforce the site’s standards for conduct, safety, inclusion, and professionalism. Work with site leadership to address morale issues, resident concerns, or community tensions through positive engagement initiatives. Coordinate volunteer or resident-led activities where appropriate. 5. Resident Engagement and Communications Develop clear and engaging communication materials to promote upcoming programs and events. Use bulletin boards, digital screens, newsletters, site apps, QR codes, posters, email, text alerts, crew briefings, and supervisor communications to maximize awareness. Create weekly and monthly event calendars that are easy to understand and accessible to all residents. Maintain consistent branding and messaging for wellness, recreation, and social programs. Conduct surveys, focus groups, informal conversations, and feedback sessions to understand resident interests and satisfaction. Track participation rates, event attendance, feedback, and engagement trends. Adjust programming based on resident feedback, operational changes, weather, seasonal factors, and participation levels. Act as a visible and approachable presence on site. Build trust with residents by listening to concerns and responding with practical programming solutions. 6. Facility and Equipment Management Oversee recreation and wellness facilities such as gyms, fitness rooms, sports courts, fields, lounges, games rooms, outdoor recreation areas, walking paths, multipurpose rooms, and event spaces. Ensure all facilities are clean, safe, organized, well-maintained, and properly scheduled. Coordinate with maintenance, janitorial, security, and operations teams to address facility issues. Develop booking systems and usage guidelines for shared spaces. Maintain inventories of sports equipment, fitness equipment, games, event supplies, audiovisual equipment, and wellness materials. Conduct regular inspections of recreation and fitness areas. Remove damaged, unsafe, or inappropriate equipment from service. Support capital planning for facility improvements, equipment upgrades, new amenities, and future resident experience enhancements. Ensure compliance with applicable safety standards, occupancy limits, emergency procedures, and site rules. 7. Leadership and Team Management Recruit, train, schedule, supervise, and coach wellness, recreation, and social coordination staff. Establish clear roles, expectations, service standards, and performance measures for the team. Create staff schedules that support programming across evenings, weekends, holidays, and multiple work shifts. Lead daily or weekly planning meetings with recreation and wellness team members. Provide hands-on support during major events and high-participation activities. Foster a positive, creative, safety-focused, and service-oriented team culture. Develop training materials, standard operating procedures, checklists, and program templates. Ensure all staff understand emergency response expectations, incident reporting procedures, respectful workplace standards, and confidentiality requirements. Manage volunteers, resident champions, or committee members who support programming. Address performance issues promptly and professionally. 8. Health, Safety, Risk Management, and Compliance Ensure all recreation, fitness, wellness, and social programs are planned and delivered in a safe manner. Conduct risk assessments for activities, events, equipment, and facilities. Coordinate with site HSEQ personnel before implementing higher-risk activities. Ensure emergency response plans are in place for large events, outdoor activities, fitness programs, and sports tournaments. Monitor weather, heat stress, air quality, hydration risks, and other environmental factors that may affect outdoor programming. Promote safe participation, proper warm-ups, hydration, appropriate footwear, and responsible use of equipment. Ensure appropriate waivers, sign-in sheets, rules, and safety briefings are used where required. Report incidents, injuries, near misses, equipment failures, or behavioural concerns according to company procedure. Support site policies related to alcohol, drugs, harassment, discrimination, violence prevention, fatigue management, and respectful conduct. Ensure programs do not interfere with rest periods, work readiness, or site security requirements. 9. Vendor, Partner, and Stakeholder Management Source and manage external vendors for entertainment, fitness instruction, wellness workshops, equipment, recreation supplies, and special events. Develop relationships with local community organizations, recreation providers, sports clubs, health educators, and wellness professionals where appropriate. Coordinate with client representatives, operations leaders, HR, safety, food services, security, maintenance, and housekeeping teams. Work with procurement to obtain competitive pricing, service agreements, insurance documentation, and vendor approvals. Ensure vendors meet site safety, security, insurance, access, and conduct requirements. Coordinate visitor access and logistics for external instructors, performers, facilitators, or service providers. Manage vendor performance and resolve service issues. 10. Budgeting, Administration, and Reporting Develop and manage the annual and monthly budgets for wellness, recreation, and social programming. Track spending on equipment, supplies, vendors, events, facility improvements, and staffing. Identify cost-effective ways to deliver high-impact programming. Prepare monthly reports on participation, resident satisfaction, key activities, incidents, budget status, and upcoming priorities. Track key performance indicators, including program participation, event attendance, satisfaction scores, repeat participation, facility utilization, and resident feedback. Maintain accurate records of schedules, sign-ups, inspections, equipment inventories, vendor agreements, invoices, incident reports, and program evaluations. Prepare presentations and updates for site leadership and client representatives. Support continuous improvement through data-driven program adjustments. Examples of Programs to Be Developed The Director may be responsible for developing and managing programs such as: Recreational sports leagues and tournaments Fitness challenges and step-count competitions Group exercise classes Walking, running, and cycling clubs Stretching and mobility sessions Mental health awareness campaigns Sleep and fatigue management education Nutrition and hydration awareness programs Game nights and trivia nights Movie nights and live sports watch parties Holiday and cultural celebration events Resident appreciation events Outdoor recreation days BBQs and themed meals in coordination with food services Hobby clubs such as photography, music, cards, chess, board games, crafts, or book clubs New resident welcome events Peer connection programs Volunteer committees or resident advisory groups Quiet lounge programming for rest and decompression Special events tied to major sports, holidays, and community milestones Applicants must be legally entitled to work in the United States. Post-secondary education in recreation management, kinesiology, hospitality, wellness, community development, human services, event management, sport management, or a related field an asset. Significant experience developing and managing recreation, wellness, social, hospitality, or community engagement programs. Experience working in a large-scale residential, camp, resort, military, institutional, university, corrections, industrial, or remote workforce environment is strongly preferred. Demonstrated ability to plan and deliver programs for large, diverse populations. Strong understanding of physical activity, recreation programming, wellness promotion, and social engagement principles. Experience managing staff, budgets, schedules, vendors, and multiple programs simultaneously. Strong event planning and logistics skills. Ability to work effectively in a 24/7 operational environment with rotating shifts, compressed schedules, and high resident volumes. Strong communication, conflict resolution, and relationship-building skills. High level of professionalism, discretion, and emotional intelligence. Ability to work collaboratively with operations, HR, safety, food services, maintenance, security, and client representatives. Proficiency with Microsoft Office, scheduling tools, digital communication platforms, reporting systems, and basic data tracking. Valid driver’s license may be required depending on site layout and operational needs. Ability to pass site access, background, drug and alcohol, and background screening requirements. Preferred Qualifications Experience in workforce accommodation, cruise ship , military base operations, offshore accommodations, large industrial projects, mining camps, construction villages, or similar environments. Certification in fitness instruction, personal training, recreation leadership, mental health first aid, first aid/CPR, or wellness coaching and asset. Experience designing programs for shift workers. Experience supporting workforce retention, morale, employee experience, or quality-of-life initiatives. Experience working with multicultural and multilingual workforces. Experience managing recreation facilities, fitness centres, sports fields, lounges, or large event spaces. Knowledge of fatigue management, mental wellness, substance abuse awareness, respectful workplace programs, and occupational health and safety principles. Bilingual (English and Spanish) or multilingual skills are an asset. Core Competencies The successful candidate will demonstrate the following competencies: Program development and execution Leadership and team management Resident engagement and relationship building Creativity and innovation Operational discipline Safety and risk awareness Cultural sensitivity and inclusion Event planning and logistics Budget management Communication and promotion Conflict resolution Adaptability and problem solving Hospitality mindset Data tracking and reporting High personal integrity and professionalism Key Performance Indicators Performance in this role may be measured against the following indicators: Participation rates in wellness, recreation, and social programs Resident satisfaction scores Number and diversity of programs delivered each month Utilization rates of recreation and wellness facilities Reduction in resident complaints related to boredom, isolation, or lack of activities Feedback from site leadership, client representatives, and residents Number of successful events delivered safely and on budget Incident rates related to recreation and social activities Budget performance Staff engagement and retention within the wellness and recreation team Evidence of continuous program improvement Participation across multiple shifts and workforce groups Effectiveness of communication and event promotion Physical Requirements Ability to walk and stand for extended periods during events and facility inspections. Ability to lift and carry light to moderate recreation equipment and event supplies. Ability to work in indoor and outdoor environments. Ability to respond quickly to program issues, resident concerns, or safety matters. Ability to use computers, radios, phones, audiovisual equipment, and basic recreation equipment. Schedule, Travel, Meals, and Accommodations This is a rotational, site-based position at a large-scale workforce accommodation site outside Dallas, Texas. The rotation will be: 14 days on the camp and 14 days off Hours of work per day: 12-hour shifts 7 days per week Final rotation schedule may vary depending on site requirements, client needs, operational demands, and staffing levels. Meals and accommodations will be provided while on rotation at the site. The role may require working evenings, weekends, holidays, and irregular hours to support resident programming. The site may operate 24 hours per day, seven days per week. Working Conditions The role is based at a large-scale workforce accommodation facility outside Dallas, Texas. The Director must be comfortable working in a large residential workforce environment with high occupancy and diverse resident needs. The role may require walking throughout a large site, attending outdoor events, inspecting facilities, lifting or moving light recreation equipment, and responding to issues outside normal business hours. Work may include both office-based administrative duties and hands-on event and program delivery. Outdoor programming may be affected by heat, storms, air quality, or other environmental conditions common to the Dallas area. The position requires a visible leadership presence and regular interaction with residents, staff, vendors, and client representatives. Role Impact The Director of Wellness, Recreation, and Social Coordination will have a direct impact on the quality of life of the workforce living at the accommodation site. By creating meaningful recreation, wellness, and social opportunities, this role helps transform the site from a place where employees simply sleep and eat into a healthier, more connected, and more supportive community. The position is critical to resident morale, worker retention, mental well-being, productivity, safety culture, and the overall success of the workforce accommodation operation. Why Join Dexterra Opportunity to lead a large-scale workforce accommodation operation Key leadership role with direct impact on performance and client satisfaction Collaborative, fast-paced operational environment Strong focus on safety, quality, and continuous improvement Dexterra is an Equal Opportunity Employer. We do not discriminate in employment based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected by applicable law. #IND1 WHO ARE WE? We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.