Manager, Onboarding

Job description

**Purpose in Every Position** Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. **Where Your Work Moves the Needle.** At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work. **What Makes You A Great Fit** Customers expect flawless execution at scale. As Manager, Onboarding, you’ll lead the team that owns the operational outcome for some of Pebl’s most strategic customers and their employees, across the full onboarding and off-boarding lifecycle: offer completion, onboarding, payroll setup, and clean, compliant off-boarding. You’ll gain deep exposure to customer operations, payroll, product, and process improvement while helping build the operating model behind Pebl’s largest customers. **How You'll Make An Impact:** - Lead a team of 8-10+ delivering end-to-end onboarding and off-boarding for customers and their employees. - Own the core metrics: cycle time, CSAT, accuracy, and SLA adherence. - Analyze operational data, trace issues to root cause, and build lasting fixes through process, automation, tooling, and playbooks. - Work closely Product to surface customer and employee issues and see fixes through to launch. - Partner with Sales, Payroll, Legal, Client Services, People Operations, and Immigration to resolve challenges and stay compliant across jurisdictions. - Build trusted relationships with customers. - Plan and roll out team initiatives, and develop the team through clear expectations, direct feedback, and coaching. **Let's Connect If You Have:** - 7-10 years of experience, including 4+ years managing a team, ideally a Background in EOR/global employment, customer-facing operations, product and engineering. - Proven record of owning and improving operational metrics (efficiency, CSAT, accuracy, SLA). - Exceptional analytical ability and a record of learning quickly. - Experience working with Product teams to resolve customer and employee issues. - Ability to diagnose root causes and ship durable process, tooling, or automation improvements. - Strong attention to detail, ownership, and execution, with the ability to bring structure to ambiguity. - Outstanding communication and stakeholder management skills. - Bachelor’s degree in a technical or analytical discipline, ideally Engineering, Mathematics, Computer Science, Physics, or Economics. Human Resources degrees or equivalent experience are also welcome. **We'd especially love to hear from you if you:** - Considered consulting, engineering, or technology before choosing to build and operate within a high-growth company. - Are motivated by high ownership, steep learning curves, and outsized impact. - Want to become a future operational leader at a fast growing technology company. **Our Commitment to You** At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include: - **Flexible Time Off** – Take the time you need to recharge. - **Parental Leave** – Support for growing families. - **Health and Dental Insurance** – Where applicable, to cover you and your loved ones. - **Retirement Savings + Employee Incentive Plan** – Plan for the future while sharing our success. Please visit our career page for [more information](https://hellopebl.com/company/careers/). **Pebl is an Equal Opportunity Employer.** We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.