Manager, Online Merchandising

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Online Merchandising based in Brazil.** As a Manager, Online Merchandising, you will lead e-commerce merchandising operations across a portfolio of premium beauty brands, ensuring engaging digital storefronts and a seamless online shopping experience. You will manage and develop a team of eMerchandisers while overseeing product catalogs, site navigation, search functionality, content publishing, and promotional execution. Combining operational leadership with data-driven optimization, you will improve merchandising quality, strengthen workflows, and accelerate the delivery of digital enhancements. You will collaborate closely with e-commerce, digital marketing, CRM, analytics, product management, and IT teams to translate business priorities into effective online experiences. The role also involves leading cross-functional technology projects, coordinating testing and releases, and evaluating performance after launch. This is an opportunity to influence digital commerce strategy, develop talent, and drive continuous improvement in a fast-paced, innovation-oriented beauty retail environment. ### Accountabilities - **Merchandising team leadership:** Lead, coach, and develop a team of eMerchandisers, ensuring high-quality execution, adherence to deadlines, effective workload management, and a consistent customer experience across digital storefronts. - **Online merchandising operations:** Oversee product catalog management, site navigation, on-site search, content publishing, sorting rules, and promotional execution across multiple brands. - **E-commerce platform management:** Serve as the subject matter expert and escalation point for merchandising configurations, troubleshooting, quality assurance, and issue resolution within Salesforce Commerce Cloud (SFCC). - **Content and promotional execution:** Coordinate website content updates and promotions, ensuring accurate configuration, thorough testing, validation, and timely deployment. - **Merchandising optimization:** Maximize the use of platform capabilities, including search tools, sorting rules, A/B testing, and analytics, to improve product discovery, conversion, and the overall customer journey. - **Process improvement and governance:** Establish and refine merchandising best practices, operational procedures, documentation, and knowledge bases to improve consistency, efficiency, and speed to market. - **Resource and workflow management:** Manage team capacity, workload prioritization, resource allocation, delivery tracking, and operational planning to meet business objectives. - **Subscription program and vendor management:** Oversee subscription program operations, reporting, performance analysis, and optimization recommendations while managing relationships with relevant technology and service providers. - **Analytics and performance reporting:** Partner with analytics teams to maintain accurate tracking and tagging, monitor e-commerce merchandising KPIs, develop dashboards, and translate performance data into actionable recommendations. - **Cross-functional collaboration:** Work closely with e-commerce, digital marketing, CRM, analytics, and IT teams to align merchandising activities with campaigns, promotions, customer engagement initiatives, and commercial priorities. - **Digital project leadership:** Partner with digital product management, IT, and development teams to define business requirements, evaluate solutions, and deliver website enhancements. - **Release and enhancement management:** Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery. - **Quality assurance and user acceptance testing:** Develop test scenarios and use cases, coordinate brand testing, validate configurations, manage defects, and secure business approval before deployment. - **Experimentation and optimization:** Collaborate with product management on A/B testing and experimentation, ensuring appropriate implementation and measurement of results. - **Post-launch evaluation:** Analyze the performance of new features and site enhancements after launch, identify improvement opportunities, and recommend further optimization. - **AI-enabled commerce:** Explore and support the use of AI-powered e-commerce tools and capabilities to enhance merchandising operations and the online shopping experience. ## Requirements - **Professional experience:** At least seven years of experience in e-commerce, with a strong understanding of online merchandising, website optimization, web analytics, and digital project delivery. - **Team leadership:** Demonstrated experience leading, coaching, and developing e-commerce merchandising teams. - **E-commerce platform expertise:** Hands-on experience with e-commerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including catalog management, promotions, search, content publishing, configuration, troubleshooting, and quality assurance. - **Digital project delivery:** Proven ability to deliver e-commerce enhancements through cross-functional technology projects, development workflows, and structured release cycles. - **Business and technical alignment:** Experience translating business needs into functional requirements and collaborating with product managers, IT specialists, and developers to implement solutions. - **Testing and quality assurance:** Practical experience with quality assurance, user acceptance testing (UAT), defect resolution, troubleshooting, and release validation. - **Vendor management:** Experience managing third-party development partners and technology vendors, including performance reviews and continuous improvement initiatives. - **Analytical capabilities:** Strong ability to interpret website analytics, monitor KPIs, develop meaningful reports, and turn performance insights into actionable business recommendations. - **AI awareness:** Familiarity with AI-powered e-commerce tools and emerging capabilities that support digital merchandising and optimization. - **Project and time management:** Excellent organizational skills, with the ability to establish timelines, manage multiple priorities, and deliver projects within deadlines. - **Attention to detail:** Strong quality control capabilities and a commitment to accurate configurations, reliable testing, and consistent execution. - **Communication and collaboration:** Excellent interpersonal and relationship-building skills, with the ability to work effectively across teams and align stakeholders around shared objectives. - **Technical proficiency:** Strong working knowledge of Microsoft Word, Excel, and PowerPoint. - **Industry knowledge:** Familiarity with the beauty and prestige cosmetics market is an advantage. - **Strategic mindset:** Ability to balance day-to-day operational excellence with longer-term digital improvement initiatives and commercial priorities. ## Benefits - **Health coverage:** Medical, dental, and vision insurance. - **Financial protection:** Life and disability insurance. - **Retirement savings:** A 401(k) plan with a company match of up to 6%, subject to the applicable plan terms. - **Paid time off:** Paid leave, company holidays, and paid volunteer days. - **Parental support:** Paid parental leave. - **Learning and development:** Talent development programs, learning opportunities, and tuition reimbursement. - **Career mobility:** Opportunities for internal career progression and international mobility. - **Employee discounts:** Product discounts and annual complimentary product allowances. - **Community and inclusion:** Employee-led affinity groups and opportunities to participate in an inclusive workplace community. - **Compensation:** Base pay determined by factors such as location, relevant experience, education, and job-specific skills. Additional compensation may include participation in a bonus program. - **Work arrangement:** The original listing includes a remote-work designation, but the position is advertised within the Americas region. Eligibility to work remotely from Brazil, along with any location-specific employment requirements, should be confirmed during the hiring process. - **Additional details:** The exact salary range, bonus eligibility, and availability of individual benefits in Brazil are not specified and should be confirmed with the hiring team.