Manager, Operations

Objectives: Lead and manage the daily operations, maintenance and upkeep of the mall's facilities, including full accountability for M&E systems, ensuring a safe, compliant and pleasant environment for shoppers, tenants and staff. Manage tenancy fit-out and reinstatement works from lease confirmation to store opening, ensuring compliance with mall requirements and statutory regulations. Support operational improvement initiatives and Asset Enhancement Initiatives (AEI) to enhance asset performance and operational efficiency. Job Duties: Lead and manage the day-to-day operations, maintenance and upkeep of the mall's facilities, with full accountability for M&E systems and oversight of soft services such as security, housekeeping, pest control, landscaping, waste management and car park operations. Plan, manage and monitor preventive and corrective maintenance programmes for all M&E systems and building services to ensure operational reliability, statutory compliance and minimal downtime. Conduct regular site inspections to ensure facilities are well-maintained, safe and compliant with statutory requirements and company standards. Support the development, implementation and review of operational procedures and emergency response plans. Manage tenancy fit-out and reinstatement works, including reviewing tenants' design submissions, coordinating approvals, conducting site inspections and ensuring compliance with relevant regulations, mall guidelines and company standards. Support the planning and execution of Asset Enhancement Initiatives (AEI), refurbishment works and other capital improvement projects within approved budgets and timelines. Build and maintain strong tenant relationships, ensuring prompt resolution of operational issues and emergencies with minimal disruption. Ensure compliance with statutory requirements, fire safety regulations, workplace safety standards and company policies, and keep abreast of relevant regulatory changes and industry best practices. Ensure the timely renewal of statutory licences, permits and certifications relating to M&E systems and building operations, including lifts and escalators, electrical installations and structural inspections, where applicable. Plan and optimize budgets, ensuring all approved capex and repair works are delivered within approved budgets. Manage and monitor M&E contractors, outsourced service providers and the technical team to ensure quality service delivery, compliance with contractual obligations, safety requirements and operational standards. Own and oversee the procurement / Invitation to Quote (ITQ) processes for M&E works, maintenance services and soft services to ensure transparency, cost-effectiveness and compliance. Analyse performance data and service delivery metrics to identify issues early, reduce downtime and implement cost-effective improvements. Support sustainability and ESG initiatives to meet environmental and energy efficiency targets. Prepare timely and accurate operational reports, project updates, budgets and presentation materials for management review. Provide leadership and guidance to the Operations team, setting performance goals, mentoring staff, and driving a culture of excellence and accountability. Foster a customer centric culture and drive operational excellence within the Operations function. Perform related duties as assigned by your manager. Requirements: Education Diploma or Degree in Building / Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Architecture, Interior Design or related discipline. Relevant WSQ certifications preferred. Senior Fire Safety Manager (FSM), Green Mark Safety Manager and/or Environmental Control Officer (specified premises) certification will be an added advantage. Experience Minimum 5 years of relevant experience, including accountability for M&E operations, in shopping malls, commercial buildings or integrated property operations. Experience in tenancy coordination, fit-out management, facilities management or project management. Experience in managing outsourced contractors and vendors. Skills Good knowledge of shopping mall operations, facilities management and soft services. Strong working knowledge of M&E systems, building services, preventive and corrective maintenance, and statutory regulations relating to commercial properties. Sound knowledge of tenancy fit-out processes, building regulations and fire safety requirements. Ability to read and interpret architectural, structural and M&E drawings. Strong project coordination, vendor management and problem-solving skills. Good working knowledge of MS Office applications; AutoCAD knowledge will be advantageous. Excellent communication and stakeholder management skills. Attributes Proactive, analytical and results-driven Highly organised and meticulous. Able to work independently and manage multiple priorities in a fast-paced environment. Hands-on and willing to conduct regular site inspections. Willing and able to respond promptly to operational emergencies after office hours. If the above profile sounds like you, please send us your CV for a detailed discussion. We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our Privacy Policy Statement for recruitment purpose only. A copy of the Statement is available on our website (). Applicants who do not hear from us within 6 months may consider their applications unsuccessful.