Manager Operations - Anatomic Pathology

Job description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor of Science in a related science field; Master’s degree preferred. Completion of a Histology program Experience / Qualifications Minimum five years of experience of anatomical pathology. State of Florida Histology Supervisor License or eligible, must obtain within 6 months of employment. Knowledge of Joint Commission, College of American Pathologists, and AABB accreditation standards. Knowledge of both Federal and State regulations on clinical laboratories. Strong pathology/histology quality and IT knowledge for maintenance and validation of equpment and information systems. Position Summary The Anatomic Pathology Operations Manager is responsible for managing the day-to-day operations of the Anatomic Pathology Department. The AP Operations Manager assures that all services are provided within the department adhere to the mission, scope, and objectives of Jupiter Medical Center. The AP Manager is responsible for staffing, productivity, and inventory. The AP will work closely with pathology team to ensure service quality and efficiency. The position also ensures compliance with local, state, and federal regulatory standards such as the Clinical Laboratory Improvement Amendments (CLIA), the College of American Pathologists (CAP) The Joint Commission (TJC) and the state of Florida Department of Health. Responsible for monitoring pathology and histology operations daily to ensure quality performance levels are maintained and compliance with applicable regulations. This role will oversee Pathology and Histology Ensures that qualified and licensed staff are scheduled based on services required. Encourages staff self-development and learning. Practices personnel management according to Human Resource guidelines, policies and procedures including hiring, scheduling staff to meet work demands, and counseling of employees. Assist with planning and developing departmental operational goals. Evaluates current and future technology within the laboratory. Assists with the preparation and evaluation of requests for proposals for the selection of new technology. Prepares justifications for new technology. Operates department within budgetary constraints. Use cost effective utilization of resources to meet financial budgets. Ensure compliance with laboratory accreditation, regulatory standards, and information management policies by providing leadership and guidance to staff to ensure that quality policies, processes and procedures are established, current and adhered to by all Pathology staff. Oversee internal audit processes, external assessments, proficiency programs; document control systems; competency assessment; training and other processes. Responsible for the enrollment and participation in appropriate proficiency programs for all services performed. Identify training needs, as well as design and implement training programs specific to pathology and histology. Recommend best practices to maintain and improve project outcomes or pathology functions; participate in laboratory improvement activities. Analyze data, identify trends, monitor prevention and correction of quality deviations, and develop reports for management utilizing technical knowledge and laboratory experience. Identify and report quality issues and problems to management with recommendation for resolution. Establish processes and policies for effective and professional communication between Lab and Pathology staff and other hospital departments. Work with Pathology team to resolve QC non-conformances and other identified issues. Coordinate the sequence of issue resolution across the department to ensure minimal patient impact. Support root cause analysis and implement corrective actions. Develop relationships with other hospital department leaders to improve communication and patient care. Provide guidance to resolve problems with instruments, workflows, reagents, and processes. Identify and report non-conformances/deviations/out-of-specification events. Investigate deviations and write exception documents as required, utilizing problem solving tools as needed. Comply with JMC policies and standard operating procedures. Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations. Understands and enforces hospital and personnel policies and procedures. Serve on hospital and Patient Care Services committees, teams, and work groups as requested. Performs other duties as assigned. Leadership Competencies Establishing Relationships Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Developing Talent Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively. Inspiring and Motivating Others Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Acting Strategically Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization. Promoting Diversity and Inclusion Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Holding Self and Others Accountable Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability. Physical Requirements This job can be physically demanding at times requiring stooping, sitting, standing, and walking for long periods of time. Must be able to work in a stressful environment, detail oriented, alert and self-motivated. Ability to push/pull up to 40lbs, carry and lift up to 50lbs. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position. I have seen this job description in its entirety and its completed form. Print Name _____________________________________ ___________________________________________ ____________________________ Signature Date