Manager - Operations (DEL2)

The Operations Manager is responsible for overseeing the day-to-day operational performance and coordination of Qiddiya's city assets. This role serves as a critical link between strategic planning and operational execution, ensuring that all city operations are delivered efficiently, safely, and in alignment with the guest experience standards and operational readiness objectives.Requirements• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.Key Qualifications & Experience• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.• Excellent leadership, communication, and stakeholder management skills.• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

The Operations Manager is responsible for overseeing the day-to-day operational performance and coordination of Qiddiya's city assets. This role serves as a critical link between strategic planning and operational execution, ensuring that all city operations are delivered efficiently, safely, and in alignment with the guest experience standards and operational readiness objectives.

Requirements

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.

• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.

• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.

• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.

• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.

• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.

• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.

• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Key Qualifications & Experience

• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.

• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.

• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.

• Excellent leadership, communication, and stakeholder management skills.

• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.

• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.

• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.

• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.

• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.

• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.

• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.

• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

The Qiddiya Investment Company (QIC) is the holding company that contains all the for-profit investments of the enterprise (including Qiddiya City and its offerings as well as Saudi Entertainment Ventures) and the overall strategic direction of the collective company. As a global leader in entertainment and the developer of the concept of play, QIC, along with its subsidiaries, is driving the development of the Entertainment, Sports and Culture sector in Saudi Arabia.

The Qiddiya Investment Company (QIC) is the holding company that contains all the for-profit investments of the enterprise (including Qiddiya City and its offerings as well as Saudi Entertainment Ventures) and the overall strategic direction of the collective company. As a global leader in entertainment and the developer of the concept of play, QIC, along with its subsidiaries, is driving the development of the Entertainment, Sports and Culture sector in Saudi Arabia.