Manager, Order to Invoice (OTI)

Job description

1. Strategic business engagement: Participate in the development and implementation of G-EDM's business strategy, process improvements, and digitalization initiatives. Enhance business competitiveness by introducing new concepts and establishing expert networks. Advocate for process improvements and digitalization to relevant stakeholders. 2. Process Improvement & Digitalization - NGBA steering & associated improvements: As the global point of contact for G-EDM Order to Invoice (OTI) processes, lead & participate in the development, optimization and automation of processes related to OTI domain. Guide Customer Service Leads across countries to define the NGBA end-state solution and finalize process models. Conduct regular analysis of existing processes and IT environment for further development. 3. Change Management - Technical & Organizational: Identify global/country specific features and enable NGBA workshops for Order to Invoice (OTI). Drive role-based training for users across G-EDM. Develop user documentation, process descriptions, guidelines, and procedural instructions. 4. Stakeholder Management & Global Coordination: Provide updates to key stakeholders on NGBA implementation progress, achievements, and improvements in Order to Invoice (OTI). Represent G-EDM in business experts' communities and NGBA forums for Order to Invoice (OTI) topics. Build internal G-EDM Order to Invoice (OTI) expert community.