Manager - Partnership Development & Marketing

Job description

Overall Purpose of The Job To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders. Key RESPONSIBILITIES Partnership Strategy & Development · Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations. · Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients. · Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings. Relationship & Account Management · Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization. · Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments. · Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance. Commercial Negotiations & Contracting · Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding. · Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations. · Track renewals, extensions, and amendments for all active partnerships. Premium Product & Experience Development · Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers. · Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences. · Track utilization, customer feedback, and impact on customer satisfaction and NPS Performance Monitoring & Reporting · Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings. · Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders. · Evaluate ROI and ensure commercial efficiency in partnership programs. Cross-Functional Collaboration · Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly. · Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers. · Coordinate with Finance on partner payments, invoicing, and reconciliation. Key Attributes · Customer-first approach with a premium service mindset. · High level of ownership, responsiveness, and accountability. · Creative thinking with the ability to conceptualize unique experiences. · Strong ethical grounding and professionalism. · Ability to thrive in a fast-paced, high-touch environment. Job Profile Requirements Strong commercial acumen with excellent negotiation skills. Ability to build and maintain high-level partner relationships. Deep understanding of premium consumer behaviour and luxury ecosystem. Exceptional communication, presentation, and stakeholder management capabilities. Strong project management and multi-tasking abilities. · Entrepreneurial mindset with the ability to think strategically and execute tactically. Qualifications · Bachelor’s degree in business, Marketing, Hospitality, or related field · MBA preferred (not mandatory). · 10-15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry. · Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable. · Experience in handling premium card portfolios is an added advantage Required Languages: · Good spoken and written English language skills Travel Requirements: · Occasional travel is needed. Essential Job Duties and Responsibilities: Description: Footer