Manager, Payment Sales

Job description

Position Summary: The Manager, Payments Sales is responsible for leading the payments sales team and driving adoption, activation, and GMV growth across the customer base. This role leads an overlay sales motion in partnership with the SaaS/EMR sales organization, supporting new customer sales, existing customer expansion, and targeted re-engagement of customers who have not fully adopted payments. This leader will be accountable for team performance, sales execution, pipeline discipline, customer outreach, and value-based selling. The ideal candidate has experience selling integrated payments within a vertical SaaS environment and understands how to position payments as part of a broader software platform, customer workflow, and business outcome. Essential Duties and Responsibilities: Lead the Payments Sales team responsible for driving payments adoption, customer activation, and GMV growth. Own team performance and quota against monthly, quarterly, and annual sales, activation, and processing volume targets. Partner with SaaS/EMR Sales and CS leadership and account executives to co-sell payments into new customer opportunities. Drive re-engagement efforts across the existing customer base to reinforce the value of payments and increase adoption. Build and manage a disciplined sales motion, including account prioritization, outreach cadence, pipeline management, follow-up, and CRM hygiene. Coach team members on consultative selling, discovery, objection handling, value proposition delivery, and closing strategies. Ensure the team can clearly articulate the value of integrated payments in the context of customer workflows, operational efficiency, patient payment experience, collections, reconciliation, reporting, and revenue performance. Use customer, pipeline, activation, and processing data to identify opportunities and prioritize sales activity. Partner cross-functionally with SaaS sales, customer success, implementation, payments operations, marketing, product, and finance to support payments adoption and activation. Serve as a payments sales subject matter expert for internal sales partners. Support strategic customer conversations, executive-level discussions, and high-value opportunities as needed. Monitor team activity, pipeline progression, conversion rates, activation progress, GMV trends, and performance gaps. Provide regular reporting and insights to leadership on performance, customer trends, sales blockers, and opportunities. Stay current on integrated & embedded payments trends, Fintech, BaaS offerings, vertical SaaS sales practices, competitive offerings, and customer adoption drivers. Competencies: To perform the job successfully, an individual should demonstrate the following. Sales Leadership: Builds and manages a high-performing sales team with clear goals, accountability, and consistent execution. Overlay Sales: Effectively partners with core SaaS sales teams through co-selling, account planning, enablement, and customer re-engagement. Integrated Payments Expertise: Understands how to position payments as part of a broader vertical SaaS platform and customer workflow. Customer Outreach: Leads proactive outreach motions and communicates compelling value propositions. Sales Discipline: Maintains strong pipeline accuracy, CRM hygiene, follow-up discipline, and operating rhythms. Data-Driven Execution: Uses customer and performance data to identify opportunities, prioritize activity, and improve outcomes. Communication: Communicates clearly with customers, team members, sales partners, and executive stakeholders. Problem Solving: Identifies barriers to adoption and works cross-functionally to improve customer and business outcomes Pace: Thrives in a fast-moving environment and demonstrates urgency in driving results and experimentation. Education/Experience: 5-7+ years of experience in payments sales, SaaS sales, fintech, healthcare technology, or related revenue-focused roles. Experience selling integrated payments within a vertical SaaS environment required. 3+ years of experience managing sales, overlay sales, activation, account growth, or revenue-focused teams. Proven track record of achieving sales, activation, revenue, or processing volume targets. Experience partnering with core SaaS sales teams through co-selling, account strategy, enablement, and customer re-engagement. Strong understanding of how to position payments as part of a broader software platform value proposition. Experience using customer data, CRM reporting, pipeline analysis, and segmentation to drive sales execution. Demonstrated ability to use AI tools to improve go-to-market efficiency, including customer segmentation, outreach prioritization, sales messaging, pipeline management, and performance analysis. Strong coaching, communication, analytical, and cross-functional collaboration skills. Bachelor’s degree in Business or related field preferred. Payments industry experience required; integrated payments experience strongly preferred. Why You’ll Thrive Here: In this role, you’ll get to: Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market; Collaborate with a talented, curious team that values experimentation, learning, and customer empathy; Be empowered to lead with autonomy while supported by strong leadership and product discipline; and Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note: PatientNow jobs are listed on our careers page and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or Company Overview: Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence. Vision : Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best. Mission : PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth. Values : We Deliver Simplicity We turn complexity into clarity. We focus on what matters most, remove friction, and create solutions that are easy for customers and teammates to understand and use. We Set the Pace We take ownership of outcomes, act with urgency, and follow through on our commitments. We are proactive problem-solvers who drive progress and help our customers move faster. We Act with Intention We work thoughtfully and purposefully. We prioritize effectively, communicate clearly, and make decisions that consider the impact on our customers, colleagues, and business. We Practice Precision We hold ourselves to a high standard of quality and accountability. We pay attention to detail, continuously improve, and earn trust through excellence in everything we do.