Manager, Payments and Fraud Analytics

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. **The Role** AXS is seeking a Manager, Payments and Fraud to lead macro-level analytics for AXS payment performance and fraud risk. The role uses advanced SQL, data visualization, and payments expertise to identify opportunities to increase authorization and conversion, reduce processing costs, prevent material fraud and chargeback losses, and improve payment reliability across markets, channels, and providers. Unlike transaction-review roles that make accept-or-decline decisions on individual orders, this position analyzes portfolio trends and converts findings into business, product, routing, and risk recommendations. The manager partners with Visa, Mastercard, American Express, ACI, Braintree, Stripe, and internal Product, Engineering, Finance, Operations, and Fraud Prevention teams. The role initially leads through expertise and cross-functional influence and is expected to assume direct people-management responsibility as the analytics team grows. **What Will You Do?** - Lead deep-dive analysis of payment authorization, decline, conversion, routing, settlement, and processing-cost data; identify material trends and quantify opportunities by market, issuer, network, gateway, payment method, and customer segment. - Analyze fraud, chargeback, dispute, and loss data at the portfolio level; identify emerging patterns and control gaps, size financial exposure, and recommend changes to fraud strategies, rules, tools, and operating processes. - Build and maintain trusted KPI definitions, SQL analyses, dashboards, and executive reporting for payment performance, fraud, chargebacks, costs, and customer impact; establish data-quality controls and clear measurement methods. - Develop business cases and lead cross-functional optimization initiatives, experiments, and post-implementation measurement for payment routing, authorization uplift, fraud controls, payment methods, tokenization, 3DS, and cross-border performance. - Monitor high-volume on-sales and material payment or fraud events; perform root-cause analysis, coordinate stakeholders, and translate incidents into corrective actions and longer-term improvements. - Partner with Visa, Mastercard, American Express, ACI, Braintree, Stripe, and other providers to review performance, investigate issues, evaluate capabilities, and hold partners accountable for agreed service and optimization actions. - Advise Product, Engineering, Finance, Operations, Fraud Prevention, and senior leaders on priorities, tradeoffs, and policy or process changes; communicate complex findings and gain support for recommendations with financial and customer impact. - Establish the operating model, priorities, documentation, and performance standards for the analytics function; coordinate work across analysts and develop, coach, and manage direct reports as positions are added. **What Will You Bring?** - BA/BS Degree in Analytics, Data Science, Statistics, Computer Science, Economics, Finance, Business, or a related field. Equivalent relevant experience may be considered. - 4-6 years of hands-on advanced SQL analysis using large transaction-level datasets and development of dashboards or data visualizations for business decisions. - 4-6 years of progressive experience in payments analytics, fraud analytics, payment operations, risk, or a closely related field. - 4-6 years of experience leading complex cross-functional initiatives, coordinating the work of analysts, or managing and developing team members. - Advanced SQL skills, including the ability to join, validate, segment, and interpret large payment and fraud datasets. - Advanced data visualization and dashboard development skills using Tableau, Looker, or comparable tools; experience working with Snowflake or a similar cloud data platform. - Strong knowledge of card payments, authorization and decline behavior, routing, processing economics, interchange and network fees, settlement, chargebacks, disputes, and fraud controls. - Working knowledge of payment networks and processors or gateways, including Visa, Mastercard, American Express, ACI, Braintree, and Stripe. - Knowledge of tokenization, 3DS, alternative payment methods, cross-border payments, and the customer checkout experience. - Ability to frame ambiguous business questions, perform root-cause analysis, quantify financial and customer impact, and recommend practical actions. - Ability to communicate complex analysis to technical and nontechnical audiences and influence decisions across Product, Engineering, Finance, Operations, vendors, and senior leadership. - Leadership skills to set priorities, establish standards, coordinate work, coach analysts, and build a high-performing analytics function as the team grows. Pay Scale: $95,000 - $109,000 **Bonus:**This position is eligible for a bonus under the current bonus plan requirements. **Benefits: Full-time:** We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment. **\*Employer does not offer work visa sponsorship for this position.** **What’s in it for You?** - **Extraordinary People** – we’re not kidding! - **Meaningful Mission**– Helping revolutionize an industry and deliver better experiences for fans and clients around the world. - **Development and Learning** – Opportunities for learning and leveling up through training and education reimbursement. - **Community & Belonging**–A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace **More about AXS** [AXS](https://solutions.axs.com/), a subsidiary of [AEG](https://www.aegworldwide.com/), sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: **More about AEG** AEG brings music, sports, and live entertainment together to create moments people feel, share, and remember around the world. Each year, more than 100 million fans experience over 13,000 live events across five continents, from iconic concerts and major festivals to championship-level sports and entertainment destinations. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. ***#LI-Onsite***